Nang Suwana Namsoom
Berlin,BE
Summary
Dedicated to provide a professional quality service for high customer satisfaction. Excellent time management skills with good knowledge on customer service industry. Bilingual, hardworking and ready to join my next team.
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Manager
Miniloft Apartment Hotel
07.2021 - Current
- Managed daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw financial performance, including budgeting, forecasting, and cost control initiatives.
- Collaborated with marketing teams to create promotional campaigns that increased occupancy rates.
- Analyzed guest feedback to identify trends and implement improvements in hotel services.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 28 lofts with staff of 10 employees.
Part time Barista
Starbucks reserve
08.2018 - 06.2021
- Providing a quality service to the customers.
- Handling of registry.
- Inventory maintenance.
- Assisted with promotions of monthly/seasonal specials to guests.
Manager(executive desk)
Arunodaya Energy and Infrastructure Private Limited
03.2017 - 12.2017
- Developing and maintaining computer databases of the products.
- Engaging and communicating with private and government bodies for the legalization of the imported products.
- Design and developing the product portfolio.
- Create and maintain comprehensive project documentation.
- Maintaining regular follow ups with clients and prospective investors.
- Handling administrative duties.
- Report and escalate to management as needed.
Researcher
Ideaworxox
07.2016 - 02.2017
- Involving in working closely with the clients and keeping hands on with the projects.
- Creating presentations for Idea proposals.
- Carry out Interviews with historians, Professors, Engineers related to the project.
- Compiling information from a wide variety of sources and then interpreting and presenting in a proper format.
- Accurately monitoring, investigating information.
- Regular recording of information on computer databases and other electronic devices.
- Investigating and documenting key data and information at the request of client and seniors.
Education
Master - International Tourism management
Technische Hochschule Deggendorf
Pfarrkirchen03.2021
Master - East Asian Studies
University of Delhi
New Delhi05.2013
Bachelor of Arts - undefined
Jesus and Mary College
New Delhi07.2010
Skills
- Staff scheduling
- Reliability
- Staff training
- Quality assurance
- Hospitality
- Office and staff streamlining
- Staff supervision
- Reservations management
- Telephone etiquette
- Marketing
- Account administration
- Front office staff
- Housekeeping oversight
- Computer skills
- Decision-making
- Shift scheduling
- Payment processing
- Interviewing and hiring
- MS office
- Front office operations
- Knowledge of MS Office
- Guest complaint resolution
- Guest relations management
Certification
- Certification of Korean studies and language, Sogang University, Seoul
- October 2014 – March 2015
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Korean
Elementary (A2)
German
Intermediate (B1)
Extra-curricular activities
Volunteer, Nirmal Jyoti Orphanage, New Delhi September 2009 – December 2009
Internships
- Event Coordinator Intern, Shrustii Multicultural Center, Gurgaon
- August 2016 – October 2016
- Maintaining a working relationships with vendors and venue.
- Planning venue aspects such as seating, staging, audio and visual system.
- Coordinating event entertainment including performers, guest speakers.
- Promotion of event through print and internet.
- Managing and overseeing event of the day including problem solving.
- Welcoming guests, event set up, communicating with fellow staffs.
- Regular communication with the Primary Sponsors and Embassies of several countries(Mexico, Bolivia, Ecuador etc) for the International Cultural event 2016.
- Create and distribute event listing pages on social media websites.
- Maintaining regular promotions of the event few months prior to the main day of the event.
- PR Intern, Avian media, New Delhi
- July 2013 – August 2013
- Create and distribute Press release.
- Build and update media lists and databases.
- Communicate and build relationships with current or prospect clients.
- Schedule, coordinate and attend various events.
- Assist in administrative duties.
REFERENCES
References available upon request
Timeline
Hotel Manager
Miniloft Apartment Hotel
07.2021 - Current
Part time Barista
Starbucks reserve
08.2018 - 06.2021
Manager(executive desk)
Arunodaya Energy and Infrastructure Private Limited
03.2017 - 12.2017
Researcher
Ideaworxox
07.2016 - 02.2017
Master - East Asian Studies
University of Delhi
Bachelor of Arts - undefined
Jesus and Mary College
Master - International Tourism management
Technische Hochschule Deggendorf