Microsoft Office
Hi, I’m
Nantapat Cser
Service
Frankfurt
Summary
Experienced Business class Flight Attendant with 13 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Accomplished Flight Attendant in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.Dedicated to team and business success. Excellent time management and problem-solving skills.
Overview
15
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Lagardère Travel Retail Deutschland GmbHFrankfurt am Main
Service Crew Member
09.2021 - 09.2022
Job overview
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Cooked, prepared and bagged food for customers.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Kept customers and crew areas organized.
ThaiairwaysBangkok
Flight Attendant
09.2007 - 12.2020
Job overview
- Attended workshops and trainings in customer service in Business class, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
Education
Ratjabhatpranakorn UniversityBangkok,Thailand
Bachelor of Arts from Communication And Media
06.2003 - 04.2007
Skills
Guest services
Crew coordination
Emergency Response
Hospitality
Guest relations management
Performance improvement
Software
Interests
Traveling
Sport
Timeline
Service Crew Member
Lagardère Travel Retail Deutschland GmbH
09.2021 - 09.2022
Flight Attendant
Thaiairways
09.2007 - 12.2020
Ratjabhatpranakorn University
Bachelor of Arts from Communication And Media
06.2003 - 04.2007