Nany Del Pilar Gajardo Ibaceta
Berlin
Summary
Dynamic customer service professional with a proven track record at Berlin Brands Group, skilled in problem-solving and fostering customer loyalty. Adept at managing high-pressure situations while maintaining a friendly demeanor. Committed to continual improvement and team collaboration, ensuring exceptional shopping experiences that drive repeat business and enhance customer satisfaction.
Overview
17
17
years of professional experience
Work History
Kundenbetreuung
Berlin Brands Group
05.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Verkäufer/ Kassiererin
TEDI
10.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Verkäuferin
Automotora Gana
01.2010 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Verkäuferin
Santander Bank
01.2005 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Decision-making
- Active listening
- Calm under pressure
- Organizational skills
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Upper intermediate (B2)
Education
BBA - Bussines And Administration
Valdivia, Chile
Austral Univertität Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kundenbetreuung
Berlin Brands Group
05.2021 - 04.2022
Verkäufer/ Kassiererin
TEDI
10.2020 - 04.2021
Verkäuferin
Automotora Gana
01.2010 - 11.2017
Verkäuferin
Santander Bank
01.2005 - 12.2010
BBA - Bussines And Administration
Valdivia, Chile
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