Naomi Stern
.
Duesseldorf
Summary
Results-driven professional with proven experience in customer service, operations, and education. Demonstrates exceptional interpersonal and communication skills, with strong cross-cultural awareness and sensitivity. Skilled in resolving complex issues under pressure.
Overview
2
2
years of post-secondary education
2
2
Languages
Work History
Hebrew Teacher
Israeli Embassy
2023 - 2024
- Designed and delivered Hebrew language lessons to diverse learners.
- Developed teaching materials and adapted instruction to meet individual learning styles.
Supervisor
QAS
2015 - 2019
- Managed a team providing ground handling services for British Airways, covering check-in, gate, and transit.
- Resolved service irregularities including delays and cancellations through clear and composed customer communication.
Company Representative
Continental Airlines
2003 - 2011
- Oversaw flight operations including check-in, luggage handling, and customer support.
- Managed complex passenger issues such as missed flights and rebookings.
- Served as ground security coordinator, ensuring passenger safety and regulatory compliance.
Check-in Agent and Supervisor
QAS
1998 - 2003
- Assisted passengers with check-in, boarding, and documentation for international travel.
- Collaborated with airline and airport authorities to ensure a smooth customer journey.
Education
B.A. - Tourism and Travel Management
Hawaii Pacific University
08.1997 - 05.1999
Travel Agent Diploma -
College of Management Academic Studies
Tel Aviv 10.1996 - 06.1997
Timeline
B.A. - Tourism and Travel Management
Hawaii Pacific University
08.1997 - 05.1999
Travel Agent Diploma -
College of Management Academic Studies
10.1996 - 06.1997
Hebrew Teacher
Israeli Embassy
2023 - 2024
Supervisor
QAS
2015 - 2019
Company Representative
Continental Airlines
2003 - 2011
Check-in Agent and Supervisor
QAS
1998 - 2003
Similar Profiles
Bertold KeinarBertold Keinar
Financial Management & Accounting at Israeli Embassy in BulgariaFinancial Management & Accounting at Israeli Embassy in Bulgaria
Jacob RudermanJacob Ruderman
U.S State Department Intern at Office of Israeli & Palestinian AffairsU.S State Department Intern at Office of Israeli & Palestinian Affairs
Shoham NaveShoham Nave
Human Rights Advisor (Internship) at Israeli Delegation to the UNHuman Rights Advisor (Internship) at Israeli Delegation to the UN
David TastDavid Tast
Finance Manager at Huawei Technologies Deutschland GmbHFinance Manager at Huawei Technologies Deutschland GmbH
Cornelia WeißmannCornelia Weißmann
Hotel Clerk at NH Duesseldorf City NordHotel Clerk at NH Duesseldorf City Nord