NAOMI WANJIRU GATHUO
KIJABE
Summary
- To secure a position in a reputable organisation that allows for the utilisation and expansion of experience and skills to make a positive impact while providing opportunities for professional growth and development.
Overview
1
1
year of professional experience
Work History
Tour Guide
Kenya Railways Corporation-Nairobi Railway Museum
5 2022 - 02.2024
- Providing guided tours/ Tour guiding
- Led daily tours of the museum for groups of up to 25 people
- Provided detailed information on the history, national significance and value of museum collections and exhibitions
- Adapted tour content and style to the interests and needs of various diverse audiences, including adults, children and people with disabilities
- Answered questions, addressed concerns and engaged visitors in interactive discussions
- Maintained a friendly and professional demeanor while ensuring visitor safety and security
- Inventory management: Tracking inventory for income reports for daily, weekly and monthly
- Filing and folioing of documents that relate to events, photoshoot, video shoots and museum tour requests for efficient record-keeping
- Front office operations: Handled front office operations, including receiving individual and group visitors, processing payments, and addressing inquiries and complaints promptly and courteously
- Processing payments and other relevant charges payable to the museum
- Addressing different inquiries/complaints promptly and courteously in regards to services offered at the museum
- Customer feedback and venue booking: Sorting, compiling and classifying customer feedback according to complaints, suggestions and compliments as per relevant dates and arranging them as per weekly and monthly feedback
- Implemented customer feedback and survey tools such as Google forms.
Teacher
PCEA REV JEREMIAH GITAU ACADEMY
01.2017 - 08.2017
- Tutored Kiswahili, English, and Mathematics
- Coordinated guidance and counselling sessions for the students.
Education
Bachelor of Mass Communication (Public Relations) -
Jomo Kenyatta University of Agriculture And Technology
Kenya Certificate of Secondary Education -
Gatanga Girls Secondary School
Skills
Effective at building relationships with individuals at all levels
Strong verbal and written communication skills
Proficiency in German at the A2 level
Skilled in Microsoft Office and database management
Capable of multitasking and prioritizing tasks in fast-paced environments
Able to address complaints, offer solutions, and uphold positive customer experiences
Guest Relations
Exemplary attention to detail and organizational abilities for timely task completion
Flexible, creative, and adaptable to varying tasks and situations
Accomplishments
Positive name mention on Trip Advisor and Google reviews leading to an increase in request of my service at the museum
Timeline
Teacher
PCEA REV JEREMIAH GITAU ACADEMY
01.2017 - 08.2017
Tour Guide
Kenya Railways Corporation-Nairobi Railway Museum
5 2022 - 02.2024
Bachelor of Mass Communication (Public Relations) -
Jomo Kenyatta University of Agriculture And Technology
Kenya Certificate of Secondary Education -
Gatanga Girls Secondary School
Similar Profiles
Roy M MuriankiRoy M Murianki
Information & Communications Technology Assistant at Kenya Railways CorporationInformation & Communications Technology Assistant at Kenya Railways Corporation
Nahashon Wairiuko WahomeNahashon Wairiuko Wahome
Forklift/excavator/shovel operator at Kenya Railways CorporationForklift/excavator/shovel operator at Kenya Railways Corporation
Lemiso MeshekLemiso Meshek
Rolling Stock Technician at Kenya Railways CorporationRolling Stock Technician at Kenya Railways Corporation
Geert DenoyetteGeert Denoyette
Free Lance Tour Guide Tour Guide/driver at Australia One & Terra NovaFree Lance Tour Guide Tour Guide/driver at Australia One & Terra Nova
Lucas NortonLucas Norton
Tour Guide, Zipline Guide, Assisted Decent Guide at Wildplay NanaimoTour Guide, Zipline Guide, Assisted Decent Guide at Wildplay Nanaimo