Narayan Ram
Berlin
Summary
Efficient Inbound Warehouse Associate with background in receiving, processing, and organizing incoming goods. Proven capabilities in warehouse management systems, inventory control and order fulfillment. Strengths include multitasking, problem-solving skills and ability to work under pressure. Consistently ensured smooth warehouse operations leading to reduced processing times and increased efficiency.
Overview
19
19
years of professional experience
Work History
Inbound Warehouse Associate
Hive FC GmbH
Berlin
07.2024 - Current
- Organized incoming shipments by sorting and categorizing products efficiently.
- Operated warehouse equipment to move and store inventory safely.
- Inspected products for quality assurance before stocking shelves.
- Maintained cleanliness and order in the warehouse environment consistently.
- Assisted team members with inventory counts and restocking supplies.
- Collaborated with colleagues to ensure timely order fulfillment processes.
- Ensured that all helpdesk tickets are resolved within the specified SLA timeframes.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Coordinated communication between departments to foster collaboration and unity.
- Stocked shelves with merchandise in accordance with company policies.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
customer care Executive
Nokia Siemens Network Pvt. Ltd.(Edge telecom)
Chandigarh
11.2015 - 03.2023
- Provided technical support for network-related issues and troubleshooting.
- Coordinated with internal teams to resolve customer complaints effectively.
- Documented customer interactions in the CRM system accurately.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
Consultant Engineer
Essar Power Jharkhand Ltd.
Ranchi
12.2012 - 01.2014
- Designed engineering solutions for power generation systems at Essar Power Jharkhand.
- Collaborated with cross-functional teams to enhance project efficiency and coordination.
- Analyzed data and reports to support decision-making in engineering projects.
- Implemented process improvements to optimize operations in power plant systems.
- Planned, scheduled, monitored, and tracked all phases of engineering projects from conception through completion.
Circle Project Engineer
Nokia Siemens Network Pvt. Ltd.(Denave)
Chandigarh
11.2007 - 11.2012
- Led project planning and execution for telecommunications infrastructure development.
- Coordinated cross-functional teams to ensure timely completion of engineering tasks.
- Conducted onsite inspections to ensure compliance with safety standards and regulations.
- Facilitated communication between stakeholders to address project requirements effectively.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
Trainee Engineer
Tech Media Solutions Pvt. Ltd
India
05.2006 - 06.2007
- Got knowledge about IT Networking.
Education
Master of Science - Project Management
Arden University
Germany05.2024
Bachelor of Engineering - Electronics, Instrumentation, and Control
Rajasthan University
India05.2006
Skills
- Inventory management
- Quality assurance
- Warehouse safety
- Equipment operation
- Supply chain logistics
- Customer relationship management
- Technical support
- Problem solving
- Data analysis
- Team leadership
- Time management
- Storage organization
- Loading and unloading
- Stock counting
- Order picking
- Pallet jack handling
- Barcode scanning
- Shipping and receiving
- Warehouse layout understanding
- Safety and compliance
- Shipment tracking
- Organization and prioritization
- Vendor coordination
- Microsoft Office Suite
- Shipping label preparation
- Packing and crating
- Hazardous materials handling
- Asana software
Projects
Broadband Multiplay Project, Successfully executed the Rural Broadband Project for DSLAM at Bharat Sanchar Nigam Ltd, covering four circles and overseeing the deployment across 2000 sites. Operations Support System, Accomplished the OSS 5.2 Upgradation and BSC Upgradation Project at Bharat Sanchar Nigam Ltd, spanning four circles and entailing upgrades across ten sites. Broadband Multiplay Card Extension Project, Implemented a project involving the addition of 480 extra DSLAMs, expansion of 1700 IU ADSL cards, and incorporation of 400 VDSL cards to enhance high-speed.
Awards
- CCNP and CCNA
- Appreciation letter from Customer GM (CFA) BSNL.
- 4 projects completed with different companies
- Reduced a penalty of 20 lakh rupees in Nokia-BSNL project
Languages
English
First Language
German
Intermediate (B1)
B1
Timeline
Inbound Warehouse Associate
Hive FC GmbH
07.2024 - Current
customer care Executive
Nokia Siemens Network Pvt. Ltd.(Edge telecom)
11.2015 - 03.2023
Consultant Engineer
Essar Power Jharkhand Ltd.
12.2012 - 01.2014
Circle Project Engineer
Nokia Siemens Network Pvt. Ltd.(Denave)
11.2007 - 11.2012
Trainee Engineer
Tech Media Solutions Pvt. Ltd
05.2006 - 06.2007
Master of Science - Project Management
Arden University
Bachelor of Engineering - Electronics, Instrumentation, and Control
Rajasthan University