Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Narissa Haley

Summary

Proven Customer Service Representative at Qualfon, adept in problem-solving and active listening, enhanced customer loyalty through effective dispute resolution and empathetic engagement. Excelled in a high-stress environment, leveraging critical thinking and comprehensive product knowledge to boost customer satisfaction. Achieved notable improvements in repeat business, underscoring a commitment to excellence and results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Qualfon
Georgetown, Guyana
06.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Social Media Marketing

Coursera
Mountain View, California
06.2024

Entrepreneurship

Coursera
Mountain View, California
06.2024

No Degree -

North Georgetown Secondary School
Georgetown, Guyana
11.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Payment Processing
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Product Sales
  • Sales expertise
  • Sales closing

Languages

English
Native language
English
Advanced
C1

Timeline

Customer Service Representative

Qualfon
06.2023 - 05.2024

Social Media Marketing

Coursera

Entrepreneurship

Coursera

No Degree -

North Georgetown Secondary School
Narissa Haley