Nassor Mohammed Said
Independent Tour Guide And Driver
Mpendae,Zanzibar
Summary
Dynamic professional with extensive experience in customer service and tourism management, notably at Zantel PLC. Proven ability to enhance guest relations through exceptional communication and problem-solving skills. Recognized for tailoring experiences to diverse groups, leading to increased customer satisfaction and loyalty. Proficient in Swahili, English and Arabic, fostering inclusive interactions.
Overview
16
16
years of professional experience
Work History
Independent Tour Guide and Driver
Self Employed
01.2024 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Customer Service Agent
Zantel PLC
02.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Sales Receptionist
Mufaddal Harware PLC
02.2018 - 12.2021
- Created detailed reports regarding daily interactions at the front desk that helped improve overall sales strategy and customer service.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
Sales Representative Team Leader
Hamad Hardware PLC
04.2014 - 12.2017
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
Restaurant Supervisor
Lukman Restaurant
02.2009 - 01.2011
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Associate of Science - Procurement And Supply Management
Zanzibar Institute of Financial Administration
Zanzibar 04.2001 -
Associate of Arts - Basic Labor Laws
Open Mind Tanzania
Zanzibar 04.2001 -
Associate of Arts - Microcomputer Applications
University of Dar Es Salaam Cumputing Center
Dar Es Salaam 04.2001 -
High School Diploma -
Lumumba Secondary School
Zanzibar 04.2001 -
GED -
Annur Muslim School
Zanzibar 04.2001 -
Skills
Tourism management
Proficient in Swahili, English, Arabic
Guest relations
Travel recommendations
Exceptional communication
Strong leadership
Excellent communication skills
Customer service skills
Problem-solving and multitasking abilities
Good understanding of health and safety regulations
Timeline
Independent Tour Guide and Driver
Self Employed
01.2024 - Current
Customer Service Agent
Zantel PLC
02.2020 - 05.2022
Sales Receptionist
Mufaddal Harware PLC
02.2018 - 12.2021
Sales Representative Team Leader
Hamad Hardware PLC
04.2014 - 12.2017
Restaurant Supervisor
Lukman Restaurant
02.2009 - 01.2011
Associate of Science - Procurement And Supply Management
Zanzibar Institute of Financial Administration
04.2001 -
Associate of Arts - Basic Labor Laws
Open Mind Tanzania
04.2001 -
Associate of Arts - Microcomputer Applications
University of Dar Es Salaam Cumputing Center
04.2001 -
High School Diploma -
Lumumba Secondary School
04.2001 -
GED -
Annur Muslim School
04.2001 -
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