Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic
Nata Solomonia Pavlova

Nata Solomonia Pavlova

Sofia

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Lufthansa Technik AG.
07.2023 - Current
  • Coordinate logistics for aircraft movements, maintenance flights, and crew/inspector transport.
  • Act as main contact for Airport Authorities, Ground Handling Agents, and flight service providers.
  • Welcome and support customer representatives onsite, organizing accommodation, transport, IT needs, and daily requests.
  • Manage customer offices and lounges; prepare welcome/farewell packages and support with visa, healthcare, and local arrangements.
  • Plan and execute customer visits, tours, and events, ensuring high satisfaction and smooth operations.
  • Support cross-functional projects, liaising between internal teams and customers to ensure timeline and service goals.
  • Handle contract-related admin, maintain accurate records in customer databases, and process service invoices using SAP.
  • Identify and negotiate with local partners (hotels, taxis, restaurants) to support ongoing customer needs.
  • Collaborate with Key Account Managers and the communications team on customer-related events and meetings.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Sales & Key Account Management Assistant Eastern Europe, CIS & Middle East

AMS Lufthansa Technik Sofia
04.2022 - Current
  • Assisting the Account Executive in servicing all accounts.
  • Responsible for daily orders.
  • Help Managers, Sales, and Account Executives with day-to-day duties.
  • Working in SAP in different transactions.
  • Research different topics involving sales-related ideas.
  • Support of production in project preparation phase.
  • Organize internal events.
  • Data entry for sales orders.
  • Support of product launches.
  • Special tasks as assigned by the superior from time to time.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

General Manager

Department.ge
01.2020 - 03.2022
  • Develop strategic plans for optimized productivity.
  • Determine quality control standards.
  • Oversee production processes.
  • Supervise and manage the work of junior staff.
  • Organize relevant training sessions.
  • Provide guidance and feedback to help others strengthen specific knowledge and skill areas.
  • Re-negotiate timescales or schedules as necessary.

Digital Media Administrative Manager

Caucasus University
03.2019 - 10.2019
  • Plan digital marketing campaigns, including web, email, social media, and display advertising.
  • Maintain social media presence across all digital channels.
  • Measure and report on the performance of all digital marketing campaigns.
  • Brainstorm new and creative growth strategies.
  • Collaborate with agencies and other vendor partners.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and touchpoints.

Assistant of the Marketing and PR Department

Caucasus University
11.2018 - 03.2019
  • Prepare mailers and brochures by formatting content and graphics, arranging printing and internet packages.
  • Undertake general administrative and clerical duties.
  • Assist in tracking media coverage or PR metrics.
  • Support relations with stakeholders, media, vendors, etc.

Education

Bachelor in Business Administration - Tourism

Caucasus University
Tbilisi Georgia
07.2019

Skills

  • ERP Systems: SAP (various modules and transactions)
  • Data & Reporting Tools: Power BI, Microsoft Excel
  • Project & Task Management: Jira, Microsoft Outlook
  • Design & Media: Adobe Creative Suite (Photoshop, Illustrator)
  • Office Productivity: Microsoft Office Suite (Word, PowerPoint)
  • Collaboration Tools: Google Workspace (Docs, Drive), Zoom
  • Digital Platforms: Social Media management and content tools

LANGUAGE SKILLS

Mother tongue(s): GEORGIAN
Other language(s)
ENGLISH C1

Timeline

Customer Service Officer

Lufthansa Technik AG.
07.2023 - Current

Sales & Key Account Management Assistant Eastern Europe, CIS & Middle East

AMS Lufthansa Technik Sofia
04.2022 - Current

General Manager

Department.ge
01.2020 - 03.2022

Digital Media Administrative Manager

Caucasus University
03.2019 - 10.2019

Assistant of the Marketing and PR Department

Caucasus University
11.2018 - 03.2019

Bachelor in Business Administration - Tourism

Caucasus University

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Nata Solomonia Pavlova