Natalia Mulawa
Berlin
Summary
Dynamic Quality Delivery Lead at TikTok/ByteDance, specializing in process improvement and strategic planning. Developed and implemented high-standard delivery frameworks that significantly enhanced operational efficiency across EMEA markets. Demonstrates strong capability in managing remote teams and fostering cross-functional collaboration to achieve project success and maintain quality excellence. Aiming to leverage expertise to drive innovation and operational excellence in future roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Delivery Lead (EMEA), Emerging Products and Projects
TikTok/ByteDance
Berlin
04.2024 - Current
- Created high-standard delivery frameworks for multiple products, including CapCut, SundOn, TikTok Shop, and TikTok Features.
- Conducted lean assessments, process mapping, and process improvements.
- Directed collaboration with varied organizational departments.
- Facilitated strategic implementation of projects across diverse EMEA countries.
- Provided oversight for Team Leaders and their teams at multiple sites.
Quality Manager
TikTok
Berlin
03.2022 - 04.2024
- Oversaw quality assurance and operational project management, concentrating on process enhancement.
- Directed headcount planning activities.
- Oversaw operations across 19 markets while leading two quality projects.
- Implemented strategies to advance team-wide automation.
- Established and monitored key performance metrics.
Senior Lead
TikTok
Berlin
09.2021 - 03.2022
- Drove successful implementation of regional projects.
- Managed recruitment and coaching of junior team leads.
- Oversaw and guided remote workgroups with exceptional results.
Team Leader, Quality Analysis and Operations
TikTok
Berlin
07.2020 - 10.2021
- Led teams in multiple markets including Poland, Netherlands, and Germany.
- Streamlined processes to enhance content-related quality checks.
- Ensured cross-functional project synergy by tracking key performance indicators.
Market Specialist, Quality Analysis and Operations
TikTok
Berlin
03.2020 - 07.2020
- Refined content safety policies to enhance clarity and understanding.
- Performed analysis on policy applications and compiled quality reports.
- Delivered coaching to team members and quality assurance personnel.
Quality Analyst/Team Coordinator
ByteDance
Berlin
03.2019 - 03.2020
- Monitored quality standards for both written and video content.
- Created reports to provide actionable insights from data.
- Coordinated and built teams for German and Polish markets, involved reporting to overseas management.
Community Content Management Specialist
ByteDance
Berlin
09.2018 - 03.2019
- Developed and structured a front-line team for new product launch with TikTok.
- Designed platform safety standards and policies.
- Reported on TikTok-related media topics.
Administrative and Research Analyst
Cook Inletkeeper
Homer
11.2016 - 06.2018
- Managed three year-round collection sites for electronic waste disposal.
- Directed project management initiatives for the Zero Waste campaign.
- Organized and designed strategies for outreach activities focused on environmental education.
Volunteering Program Coordinator
Bear&Otter
Homer
05.2016 - 08.2016
- Recruited, onboarded, and coordinated volunteers effectively.
- Maintained inventory for program activities.
Laboratory Analyst II
City of Daly City
Daly City
05.2008 - 02.2016
- Managed water quality sampling operations.
- Executed quality testing processes for water, ensuring adherence to regional and federal compliance standards.
- Managed the Water Conservation Program.
Customer Service Intern
Alden Lane Nursery
Livermore
03.2005 - 09.2007
- Provided customer service support.
Education
Master of Business Administration - MBA -
Berlin School of Economic and Law (HWR)
Berlin, Germany11.2024
Project Management Fundamentals -
University of California Berkeley
Berkeley, California12.2015
Master of Environmental Science -
University of Life Sciences
Lublin, Poland03.2005
Bachelor in Environmental Engineering -
University of Life Sciences
Lublin, Poland06.2003
Skills
- Process improvement
- Project management
- Quality assessment
- Data analysis
- Cross-functional collaboration
- Strategic planning
- KPI development
- Remote team management
- Operations management
- Stakeholder management
- Creative problem-solving
- Risk assessment
- Headcount planning
- Guideline assessment skills
Certification
- Certified Associate Project Manager, PMI, 2015
- Market Research, University of California, Davis, 2018
Languages
- English
- Polish
- German (B1)
Languages
Polish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Quality Delivery Lead (EMEA), Emerging Products and Projects
TikTok/ByteDance
04.2024 - Current
Quality Manager
TikTok
03.2022 - 04.2024
Senior Lead
TikTok
09.2021 - 03.2022
Team Leader, Quality Analysis and Operations
TikTok
07.2020 - 10.2021
Market Specialist, Quality Analysis and Operations
TikTok
03.2020 - 07.2020
Quality Analyst/Team Coordinator
ByteDance
03.2019 - 03.2020
Community Content Management Specialist
ByteDance
09.2018 - 03.2019
Administrative and Research Analyst
Cook Inletkeeper
11.2016 - 06.2018
Volunteering Program Coordinator
Bear&Otter
05.2016 - 08.2016
Laboratory Analyst II
City of Daly City
05.2008 - 02.2016
Customer Service Intern
Alden Lane Nursery
03.2005 - 09.2007
Master of Business Administration - MBA -
Berlin School of Economic and Law (HWR)
Project Management Fundamentals -
University of California Berkeley
Master of Environmental Science -
University of Life Sciences
Bachelor in Environmental Engineering -
University of Life Sciences
Similar Profiles
Simon Zhou QinYangSimon Zhou QinYang
Risk Control Strategy Leader - Global E-commerce at TikTok/BytedanceRisk Control Strategy Leader - Global E-commerce at TikTok/Bytedance
Jingru HuangJingru Huang
Program Manager, Early Careers at TikTok/ByteDanceProgram Manager, Early Careers at TikTok/ByteDance
Lorenzo HiwatLorenzo Hiwat
Content Moderator at TikTok/BytedanceContent Moderator at TikTok/Bytedance