Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Natalia Rzezniczak

Resume
Berlin,BE

Summary

I am an ambitious individual who thrives on challenges. Through my experience working in a bank, I have honed my customer service skills and expanded my knowledge in the field of finance. I am highly focused on continuous growth and the acquisition of further experiences. Excited to collaborate effectively with cross-functional teams and grow professionally in dynamic fields.

Overview

6
6
years of professional experience
19
19
years of post-secondary education

Work History

Executive Assistant

Workgrounds UG
03.2024 - Current
  • Assist in the preparation of budgets.
  • Process and reconcile expense reports, invoices, and payments.
  • Manage relationships with vendors and service providers.
  • Negotiate contracts and ensure timely payments.
  • Provide general administrative support to executives, including calendar management, travel arrangements, and correspondence.

Letter of Credit Consultant

CERI International GmbH
10.2022 - 12.2023
  • Independent, compliant and timely verification of the Export L/C, basen on internal and international policies
  • Verifying and entering data into the system
  • Processing of related correspondence and clarification of possible queries, both from other departments as well as customers
  • Intermediation between banks
  • Complying with bank's requirements regarding AML and KYC procedures.

Assistant to Business Customer Advisor

ING Bank Śląski S.A.
05.2021 - 09.2022
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
  • Documented customer concerns and inquiry resolutions in internal computer system
  • Reviewing documents, assessing their completeness, and taking necessary steps to rectify any deficiencies
  • Input leasing and credit data for product processing
  • Proficient in maintaining and regularly updating databases using Excel software, ensuring data accuracy and accessibility for efficient operations
  • Establishing and proactively nurturing positive client relationships, effectively addressing their needs and concerns, and consistently providing top-notch customer service
  • Assisting in various customer service tasks, including responding to inquiries, resolving issues, and ensuring client satisfaction through timely and efficient support
  • Highly skilled in providing comprehensive and ongoing office support, contributing to the smooth and organized functioning of the workplace.

Intern

ING Bank Śląski S.A.
08.2020 - 04.2021
  • Assisting in various customer service tasks, including responding to inquiries, resolving issues, and ensuring client satisfaction through timely and efficient support
  • Highly skilled in providing comprehensive and ongoing office support, contributing to the smooth and organized functioning of the workplace.

Intern

Pekao S.A.
08.2018 - 09.2018
  • Input leasing and credit data for product processing
  • Proficient in maintaining and regularly updating databases using Excel software, ensuring data accuracy and accessibility for efficient operations
  • Establishing and proactively nurturing positive client relationships, effectively addressing their needs and concerns, and consistently providing top-notch customer service
  • Assisting in various customer service tasks, including responding to inquiries, resolving issues, and ensuring client satisfaction through timely and efficient support
  • Highly skilled in providing comprehensive and ongoing office support, contributing to the smooth and organized functioning of the workplace.

Education

Bachelor of Arts - Engineering of Organization And Management

Cracow University of Economics
10/2016 - 03/2020 Cracow
04.2001 - 05.2020

Master of Science - Logistics Management

Cracow University of Economics
03/2020 - 09/2022 Cracow

Master of Science - Accounting And Controlling

Cracow University of Economics
10/2020 - 10/2023 Cracow

Skills

Microsoft Office

Customer Relations

Flexible and Adaptable

Teamwork and Collaboration

Problem-Solving

Multitasking

Additional Information

Tax Consilium Certified Accounting Course, German language course at A2.2 level at Deutsch Academy in Berlin

Languages

English
Advanced (C1)
German
Elementary (A2)
Polish
Bilingual or Proficient (C2)

Timeline

Executive Assistant

Workgrounds UG
03.2024 - Current

Letter of Credit Consultant

CERI International GmbH
10.2022 - 12.2023

Assistant to Business Customer Advisor

ING Bank Śląski S.A.
05.2021 - 09.2022

Intern

ING Bank Śląski S.A.
08.2020 - 04.2021

Intern

Pekao S.A.
08.2018 - 09.2018

Bachelor of Arts - Engineering of Organization And Management

Cracow University of Economics
04.2001 - 05.2020

Master of Science - Logistics Management

Cracow University of Economics

Master of Science - Accounting And Controlling

Cracow University of Economics

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