Natalie Zenao
Customer Service Representative
Berlin
Summary
Over 10 years experience as an excellent customer service representative, dedicated to helping customers within the various roles I have worked. I am highly trained and skilled as a sales manager. Able to lead teams, proficient in conflict resolution and have communication and personable skills with problem solving. In handling and multitasking with a positive attitude. Capable of working under pressure and in a dynamic environment, with an energetic personality, I really relish any challenge put to me.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Customer Service Delivery Team Member
SMUNCH
2023.11 - 2024.06
- B2B customer facing role providing delivery services both efficiently and professionally.
- Providing exceptional support during any operational issues they encountered.
- Solving problems with a calm and client first attitude both in German and English.
- Contributing to new projects and building a new client experience, providing my feedback in communication with managers while out in front of customers.
- Building relationships with the clients through my strong communication and high personable skills.
- Improving customer satisfaction through engagement and completing tasks efficiently.
Customer Support Associate
LE BROT
2023.02 - 2023.11
- Assisting customers and driving sales of products.
- Strong communication skills both in German and English, providing knowledge of products identifying opportunities to upsell and cross sell products and services.
- Meeting sales targets and KPIs at various markets around
- Sales orientated mindset with negotiation abilities, staying up to date on company products, promotions and policies and communicating this information to customers and providing feedback to managers for points of improvement.
- Onboarding new team members using my skills learnt through team development and leadership.
Customer Service Support Representative
WILLIS TOWERS WATSON
2013.09 - 2014.12
- Responding to calls dealing with all inquiries through digital channels and online forums
- Taking customers through security and providing information in their pensions
- Assisting customers with account setup and troubleshooting if cannot access account
- Developed and maintained positive feedback with customers both happy and also not, dealing with all different situations and problem solving
Education
BA Hons Degree - History
Oxford Brookes University
Oxford, OxfordshireA Levels - English, History, Performing Arts
Coloma Convent Girls School
London, CroydonSkills
Excellent communication and interpersonal skills
Problem-solving and conflict resolution
Proficient in Microsoft
Proficient in AutoCAD
Proficient in CRM
Proficient in Photoshop
Proficient in InDesign
Proficient in Google Analytics
Piano Grade 8
Strong organisational and multitasking abilities
High attention to detail
Ability to work under pressure
Team collaboration
Leadership
Presentation skills
Timeline
Customer Service Delivery Team Member
SMUNCH
2023.11 - 2024.06
Customer Support Associate
LE BROT
2023.02 - 2023.11
Customer Service Support Representative
WILLIS TOWERS WATSON
2013.09 - 2014.12
BA Hons Degree - History
Oxford Brookes University
A Levels - English, History, Performing Arts
Coloma Convent Girls School