NATASHA BURGESS
New Castle
Summary
Qualified Shift Supervisor with strong background in crisis intervention, behavioral health and drug and alcohol support. Adept at providing immediate emotional support and effective crisis management. Demonstrated ability to assess and stabilize clients in high-stress situations, leveraging strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Crisis Clinician/Mental Health Intake Coordinator
Penn Medicine
501 S. 54th Street Philadelphia PA, 19143
08.2018 - Current
- Answer incoming calls and inquiries from individuals and referral sources seeking treatment
- Assist in the initial triage of individuals presenting for mental health and drug and alcohol treatment
- Collaborate with clinical team to develop individualize treatment plan addressing needs of clients in crisis situations
- Coordinate appropriate referral arrangements and monitor electronic referral source system
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Facilitate the admission process, including completing intake assessments, data entry, verification of insurance, and completion of prior authorizations of services
- Provide excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Case Manager
Turning Points for Children
Philadelphia, PA
12.2016 - 12.2022
- Maintains a caseload of (13) eight families at one time: Performing a variety of counseling, referral, placement and/or adoptive services for assigned cases within the Philadelphia Child Welfare System
- Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical, and/ or psychological services; provides individual or family counseling as needed; monitors and document individual and family progress, cooperation, and acceptance of services on a monthly basis.
- Monitors and evaluates activities of agencies contracted to provide a variety of social services visits and inspect direct placement to evaluate progress, and/ or problems of clients; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated..
Recovery Specialist
Rockford Center
Newark, Delaware
05.2011 - 09.2016
- Assisted in admission process by obtaining patients vitals, completing non-invasive safety searches on patients and their belongs, and orienting new patients to unit and the program.
- Completed 15 minute rounds noting patients location.
- Monitored patients' behavior, document and report to charge nurse all areas of concern regarding patients physical or mental status.
- Lead treatment focused groups that are parallel to the goals established in patients care plans.
- Participated in creating a stress-free therapeutic environment on milieu; ensured that appropriate safety procedures and protocols are followed.
- Aided patients in creating healthy effective coping skills to help them cope in stressful situations.
Antepartum and Postpartum Doula, Pettaway Pursuit Foundation
Yeadon, PA
02.2015 - 08.2016
- Provided physical and emotional support to low income or high risk expecting and postpartum women.
- Managed a case load of at least 6 antepartum and/or postpartum women with mental health issues.
- Observed an monitored clients behavior for signs of ante/postpartum depression.
- Administered the Edinburgh Postnatal Depression Scale to ante/postpartum clients.
- Assisted clients in starting the initial process of scheduling a Psych Evaluation.
- Accompanied clients to doctors and behavioral health appointment to provide emotional support as well as assist them with their baby.
- Educated clients on healthy practices and provided them with helpful resources and programs.
Education
Bachelor of Arts - Psychology
Mount St. Mary's University
Los Angeles, CA2010
Associate of Arts - Psychology
Baltimore City Community College
Baltimore, MD2007
Skills
- Culturally sensitive
- Needs assessment
- Documentation proficiency
- Treatment planning
- Case planning
- CPR/First Aid certified
- Medical and Behavioral Health appointment scheduling
- Crisis intervention
- Web-based reporting tools
- CPI Certified
- Suicide prevention
- Trauma-informed care
Timeline
Crisis Clinician/Mental Health Intake Coordinator
Penn Medicine
08.2018 - Current
Case Manager
Turning Points for Children
12.2016 - 12.2022
Antepartum and Postpartum Doula, Pettaway Pursuit Foundation
02.2015 - 08.2016
Recovery Specialist
Rockford Center
05.2011 - 09.2016
Associate of Arts - Psychology
Baltimore City Community College
Bachelor of Arts - Psychology
Mount St. Mary's University