NATASHA GROSS
Cologne
Summary
Motivated and results-driven professional with a diverse background in leadership, education, and customer service. Proficient in project planning, team leadership, and communication strategies. Highly organized, collaborative, and culturally adept, with international experience and a strong passion for personal and career growth. Consistently seeks innovative solutions and thrives in dynamic environments, with a commitment to continuous improvement and delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Zara
03.2025 - Current
- Handle customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Help customers locate products and checke store system for merchandise at other sites.
- Collaborate with team members to achieve a cohesive and efficient store environment.
Program Lead
Ladder to Learning
06.2018 - 06.2023
- Planned and implemented educational programs
- Led teams and projects to improve learning outcomes
- Communicated with partners and stakeholders
Part-time Exam Invigilator
British Council
04.2021 - 04.2022
- Ensured a secure and fair exam environment.
- Checked IDs and distributed exam materials.
- Handled disruptions and upheld exam integrity.
Customer Experience Officer
Zoona
04.2017 - 04.2018
- Resolved customer inquiries efficiently and professionally.
- Collaborated with teams to improve service quality.
- Collected feedback to enhance customer satisfaction.
Teacher
Bedir International School
04.2014 - 12.2016
- Planned and delivered engaging lessons.
- Assessed student progress and provided feedback.
- Created a positive and inclusive learning environment.
Education
B.Sc. - Technical Education
University of Malawi
04-2014
Virtual Assistant Program -
African Leadership Academy
09-2022
Event Planning -
Event Machine
03-2022
Skills
- Google Workspace
- Communication & Organization
- Team Leadership
- Office Management
- Verbal communication
Languages
English - Native Speaker
German - B1 (B2 in progress)
Timeline
Sales Assistant
Zara
03.2025 - Current
Part-time Exam Invigilator
British Council
04.2021 - 04.2022
Program Lead
Ladder to Learning
06.2018 - 06.2023
Customer Experience Officer
Zoona
04.2017 - 04.2018
Teacher
Bedir International School
04.2014 - 12.2016
B.Sc. - Technical Education
University of Malawi
Virtual Assistant Program -
African Leadership Academy
Event Planning -
Event Machine
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