Nathalie Rooth

A dynamic and charismatic leader with over 25 years of experience in global business management and transformation . Excels in achieving complex and cross-functional business goals , all while fostering a high-performance culture within organizations.

Specializing in enabling , empowering , and energizing teams , I foster a winning culture that drives long-term sustainable growth . My track record includes achieving ambitious business goals by deploying best business practices and creating win-win situations . Consistently delivering increased business revenue and profit through robust key account and operational management strategies , I ensure maximum customer satisfaction .

Strengths include building and sustaining positive relationships at all levels, working collaboratively to achieve shared objectives. Extensive experience across both public and private sectors has led to successful service delivery for global clients, with a focus on Managed Services in IT and Space services .

HPE EMEA ABS (Application & Business Services) Organization - Pioneered and executed Global Innovation Program:

• Established a business-as-usual (BAU) innovation function.
• Robust Program: Offered incentives and specialist coaching to participants - boosting employee engagement
  Facilitated end-to-end incubation of grassroots ideas, leading to innovations and intellectual property (IP) creation.
• Addressed individual Key Account questions and issues, fostering a “global think tank” approach for resolution and optimization

Successfully implemented a Global Best Shoring program:

• Qualitatively migrating service delivery work to low-cost locations, impacting 4,000 employees globally.
• Increased customer satisfaction and enhanced business profitability.

Effectively managed escalations across HP EMEA's ABS Accounts:

• Driving Go-2Green and transformation plans across international account leadership and delivery teams.
• Successfully recovered key accounts in critical areas, including customer satisfaction, account profitability, delivery quality , and sustainability.

Serco Services GmbH - Transformed business into a sustainable and thriving organization:

• 30% year-over-year growth with continuously improved net profit margin.
• Positioned the business as a leader in managed services within the European Space industry.
• Secured a significant new business win: Flight Operations Segment Services (FOS) for the EU’s Earth Observation Program, Copernicus, Sentinel missions.
• Demonstrated a global capability approach by winning the first-ever Serco Group Cross Regional and Cross Divisional bid. This achievement involved effective collaboration between local customer management and remote delivery teams

Sponsored Serco's Europe-wide D&I Strategy:

• Developed and launched a cross-country D&I framework, aligning it with business goals and emphasizing cultural competence, employee engagement, and measurable outcomes.
• Implemented Bias-Reduction Training for 1000+ employees, addressing unconscious bias and promoting inclusive behaviors.
• Established Local Country D&I Networks : Pioneered D&I employee resource groups (ERGs) across European offices, empowering ERGs to drive initiatives related to gender, ethnicity, LGBTQ+, disability, and generational diversity.
• Collaborated with Recruitment for Diverse Hiring : Partnered with talent acquisition teams to create targeted recruitment strategies.
• Set Performance Metrics for D&I Initiatives : Developed KPIs to measure the impact of D&I efforts, regularly assessing progress and adjusting strategies based on data-driven insights.

• Visionary : Shared understanding of goals and direction.
• Consultative : Employees actively involved in decision-making.
• Coaching : Fostering trust and self-improvement.
• Democratic : Collaborative, driving autonomy and sustainability

• Transformational Activities : Driving sustainable success across organizations.
• Consultative Support : Advising internally and externally for improvement, new service development, and sales.
• Cultural Impact : Building resilient organizations with a strong sense of ownership.
• Innovation : Enabling ecosystems to deliver results, from grassroots ideas to specific customer problem resolution.
• Strategic Alignment : Creating cross-organizational momentum and buy-in.