Naveen Padmaraju
CREDITS AND COLLECTIONS SPECIALIST
Bratislava
Summary
Well-organized and results oriented Credits and Collections Specialist with 5+ years of experience in various Line of Business inside AT&T determined to resolve customer concerns to complete satisfaction. Problem solving and prompt resolution for customers in need. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Seeking to take next career step as Senior Specialist Client support in an organization dedicated to enhance customer satisfaction.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Credits and Collections Specialist
AT&T
Bratislava
05.2023 - Current
- Specialist with 5+ years of experience in various Line of Business inside AT&T determined to resolve customer concerns to complete satisfaction.
- Problem solving and prompt resolution for customers in need.
- Balances company requirements against customer needs.
- Highly professional and courteous in all interactions.
- Seeking to take next career step as Senior Specialist Client support in an organization dedicated to enhance customer satisfaction.
Senior Customer Advocate
AT&T
Bratislava
09.2021 - 04.2023
- Elevated to PROA3 within Credits and Collections, specializing in handling escalated calls to address customer payment concerns.
- Delivered expert coaching and mentoring, ensuring comprehensive understanding and achievement of desired outcomes.
- Consistently maintained professionalism, confidently defusing and resolving complex customer issues.
- Developed and implemented training materials, successfully onboarding multiple new team members.
- Spearheaded projects aimed at enhancing line of business efficiency and organizational performance.
Customer Advocate
AT&T
Bratislava
09.2019 - 08.2021
- Expertly navigated multiple LOBs including Uverse, Ubiz, and Mobility Credits & Collections, enhancing product proficiency.
- Efficiently resolved technical and financial customer inquiries, ensuring high satisfaction levels.
- Spearheaded process optimization initiatives, contributing to the enhancement of the RYH customer experience.
- Provided comprehensive nesting support, acclimating new hires to AT&T's culture and operational standards.
- Influenced business improvements through strategic idea presentation to management, resulting in successful implementation.
Education
MASTER OF SCIENCE - Automotive Productions
Technical University of Kosice
Skills
- Account Management
- Collaboration
- MICROSOFT OFFICE
- HANDLING ESCALATIONS
- PRESENTATION SKILLS
- FLEXIBLE TO WORK ANY TIME
- LEADING TEAM MEETINGS
- PROJECT LEAD
- COACHING AND MENTORING
- STRONG WORK ETHIC
- STRONG VERBAL AND WRITTEN COMMUNICATION
- ABILITY TO COMMUNICATE CLEARLY AND EFFECTIVELY
Extra-Curricular Activities
Collaborated with team of 3 in the development of project named Call Library Introduced Power Hour to engage employees to work more effectively and recognized them with extra time off Up skilled representatives on de-escalation techniques
Interests
Playing cricket on weekends representing Prague Cricket Club in Prague, Czech Republic
Big motor enthusiast, love watching F1 with friends
Travelling and getting to know local cultures, visit one new country per year
Timeline
Credits and Collections Specialist
AT&T
05.2023 - Current
Senior Customer Advocate
AT&T
09.2021 - 04.2023
Customer Advocate
AT&T
09.2019 - 08.2021
MASTER OF SCIENCE - Automotive Productions
Technical University of Kosice
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