Navid Sayyahian
Berlin
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Hyperme (Grocery Chain Store)
- Setup IT infrastructure for 2 new branches from Zero to Hero, including network infrastructure, network cabling, server room, cashier system, access points, and IP cameras, ensuring a seamless and secure IT environment
- Contribute in setup and maintained IT infrastructure for 5 new branch
- Resolved hardware and software issues for employees and the store system, minimizing downtime and ensuring smooth operations.
Network Technician
PCISchool.ir
03.2021 - 05.2023
- Maintained 99% uptime of 100+ computer systems, minimizing disruptions to business operations and supporting remote teams
- Diagnosed and swiftly resolved network issues, reducing downtime and enhancing overall network reliability for all users
- Provided hands-on technical support, resolving technical issues for 50+ users per day, including remote team members, and increasing productivity by 10%.
- Collaborated with team members for successful implementation of large-scale network projects.
- Developed comprehensive documentation to streamline future troubleshooting efforts and improve team collaboration.
Education
Master of Data Analytics -
Berlin School of Business and Innovation
01.2023 - 04.2024
Master of Information and Technology - undefined
University of Science and Technology
01.2014 - 04.2017
Bachelor of nformation and Technology - undefined
Malek University
01.2008 - 04.2013
Skills
Configuration Management
Timeline
Master of Data Analytics -
Berlin School of Business and Innovation
01.2023 - 04.2024
Network Technician
PCISchool.ir
03.2021 - 05.2023
Master of Information and Technology - undefined
University of Science and Technology
01.2014 - 04.2017
Bachelor of nformation and Technology - undefined
Malek University
01.2008 - 04.2013
IT Support Specialist
Hyperme (Grocery Chain Store)
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