Navyasree Dasari
Kassel
Summary
Efficiently managed technical support operations, resolving hardware, network, and system issues while ensuring seamless client communication and timely solutions. Skilled in troubleshooting, installation, and configuration of IT infrastructure, with strong focus on documentation, monitoring, and optimizing service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Computer Generated Solutions India Private Limited
12.2017 - 08.2019
- Planned, coordinated, and managed support activities such as system rollouts, user awareness campaigns, and knowledge-sharing initiatives, aligning with business needs and deadlines.
- Managed multiple communication channels including ticketing systems, email, internal message boards, and feedback platforms to ensure clear and consistent information flow.
- Created and maintained clear documentation, knowledge base articles, and internal guides to improve resolution and team efficiency
- Supported recognition and performance initiatives within the support team by sharing best practices and mentoring new associates.
- Managed internal communication channels such as newsletters, corporate updates, message boards, and feedback platforms across the Fulfillment Center.
- Assisted leadership with reporting, documentation of action items, and tracking resolution progress. Coordinated schedules, handovers, and support coverage in collaboration with team leads to ensure uninterrupted service delivery.
- Welcomed and supported internal and external stakeholders during system demos, audits, or site visits related to technical operations.
- Demonstrated strong organizational and time-management skills while handling multiple tickets, priorities, and stakeholder requests.
- Provided high-level administrative support to senior leadership, including calendar management, travel coordination, meeting documentation, and action tracking for the General Manager
- Supported a positive workplace culture by promoting associate recognition, engagement, and diversity, equity, and inclusion initiatives
Education
Master’s Degree - Functional Safety Engineering
University of Kassel
Kassel01-2027
Bachelors - Computer Science Engineering
Hindustan University
Chennai05-2017
Skills
- AWS Cloud practitioner
- Linux for Cloud and DevOps Engineer
- DevOps on AWS
- ISO/IES 27001 implementor
- IEC TR 62380 Implementor
- MS Office
- Programming : LINUX and Powershell
Certification
Linux for Cloud and DevOps Engineer-June-2024
LANGUAGES
English
German - Beginner
Hindi
Timeline
Technical Support Associate
Computer Generated Solutions India Private Limited
12.2017 - 08.2019
Master’s Degree - Functional Safety Engineering
University of Kassel
Bachelors - Computer Science Engineering
Hindustan University
PROJECT:FAILURE RATE CALCULATION TOOL(IEC TR62380)
Developed a software tool to calculate the failure rate of E/E/PE systems based on the IEC TR 62380 standard.
Implemented reliability models and automated data analysis to support functional safety and system dependability
assessments.
Automated Failure Rate Calculation Tool (IEC TR 62380)
• Developed an automated tool based on IEC TR 62380 for reliability prediction of electronic systems
and components.
• Enabled accurate failure rate estimation by incorporating real operating conditions, thermal stress,
and environmental factors.
• Automated the calculation process to reduce human error, speed up analysis, and improve precision.
• Supported reliability assessment for components such as diodes, transistors, optoelectronic, inductors,
transformers, and resistors.