Nawid Zandi

Active Directory,CTS, Microsoft Exchange, Microsoft Infrastruktur, OM

• Managed user accounts and permissions using Active Directory, maintaining secure access controls throughout the organization.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Self-motivated, with a strong sense of personal responsibility.

• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
• Delivered end-user training on new technologies, increasing adoption rates among employees.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Used ticketing systems to manage and process support actions and requests.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
• Established effective monitoring and alerting strategies for early detection of potential system issues, enabling swift resolution and minimal impact on endusers.