Nazim Salmanov

• Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
• Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
• Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments using Opera PMS
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
• Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Telecommunications:

• Ensuring customer satisfaction over the phone
• Handling telecommunication issues and reporting
• Assisting customers to ensure high quality of telecommunications line
• Overall assistance with mobile phone experience

Fintech:

• Ensuring customer satisfaction over the phone
• Assisting customers with transaction concerns and requests
• Checking and reporting transaction issues

• Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
• Handling passenger problems from all around the world and different cultures
• Managed reservations and seating arrangements to accommodate guests efficiently and comfortably
• Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
• Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.

• Responsible for VIP lounge
• VIP Check-ins and Check-outs, handling daily reports using Opera PMS
• Handled complex situations involving dissatisfied customers with diplomacy, preserving positive relationships while addressing any issues at hand.
• Provided exceptional service by quickly responding to requests from VIP clients, ensuring their satisfaction throughout their stay.
• Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
• Assisted in training new team members on company policies and procedures related to the handling of VIP services.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Internship at Fairmont Baku.

• Enhanced guest satisfaction by promptly addressing and resolving inquiries, concerns, and requests.
• Assisted with reservation management, ensuring accuracy in booking details and handling any modifications or cancellations as needed.
• Ensured a personalized guest experience by maintaining detailed records of preferences and needs in the hotel's customer relationship management system.
• Coordinated closely with housekeeping staff to ensure timely completion of room assignments according to specific guest requests or preferences.
• Prepared reports on guest satisfaction levels and other metrics.
• Trained new staff members in customer service techniques and hotel operations.
• Ensured inter-departmental connections