Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Nazir ul Haq

Nazir ul Haq

Koblenz

Summary

Dynamic Support Engineer and QA professional with over 8+ years of experience in the IT industry, specializing in end-to-end automation, performance testing, and technical support. Expertise in driving product quality and optimizing CI/CD processes for seamless integration and delivery. Strong collaborator with a proven track record of effective teamwork within cross-functional teams in Agile environments. Committed to leveraging technical skills and industry knowledge to enhance operational efficiency and deliver exceptional results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Engineer

Crowdfox
02.2025 - 07.2025
  • Led and mentor QA automation team, enforcing best practices and driving quality initiatives.
  • Designed and executed performance and load testing using Grafana K6, ensuring high availability and responsiveness of APIs using postman.
  • Created robust end-to-end test suites in Playwright.
  • Integrated automated tests into CI/CD pipelines for continuous testing.

Associate Technical Support Engineer

Staffbase
04.2024 - 01.2025
  • Resolved customer queries and technical issues via email support.
  • Managed support tickets through resolution, escalating when necessary using JIRA.
  • Acted as liaison between customers and product team for enhancements.

Associate Technical Support Engineer

dirico
06.2022 - 03.2023
  • Oversaw customer issues and coordinate with development teams for resolution.
  • Acted as liaison between customers and product team for enhancements.
  • Managed support tickets through resolution, escalating when necessary using JIRA and Confluence.

Technical Consultant

Ascertia
05.2021 - 06.2022
  • Collaborated with senior consultants on customer implementation projects.
  • Created and maintained internal documentation and technical knowledge base on Confluence.
  • Supported new and existing project deployments.

Senior Technical Support Engineer

Soliton Technologies
08.2020 - 04.2021
  • Provided technical troubleshooting over call and email and customer-facing documentation using Confluence.
  • Acted as liaison between customers and product team for enhancements.
  • Managed support tickets through resolution, escalating when necessary using JIRA.
  • Relayed feature feedback and system issues to product teams.

Application Support Analyst / Application Tester

Nakisa
10.2016 - 07.2020
  • Created test plans, executed test cases, and ensured product stability.
  • Handled escalated technical support cases and managed the knowledge base.
  • Trained new hires on product usage and issue resolution.

Education

Master's - International Relations

University of Baluchistan
01.2014

BS - Information Technology

Baluchistan University of IT Engineering and Management Sciences
01.2012

No Degree - ITIL V4

PeopleCert
08-2023

Skills

  • Experienced with Playwright and Grafana K6 testing tools
  • Agile and Scrum methodologies
  • Experienced with support tools: Jira, Zendesk, Confluence
  • Troubleshooting proficiency

Certification

  • ITIL v4
  • DevOps prerequisite
  • Scrum Advanced
  • Agile Foundations
  • HIPPA Associate

LANGUAGES

Urdu (Muttersprache)
Englisch (Professionell)
Deutsch (Grundkenntnisse)

Timeline

Quality Assurance Engineer

Crowdfox
02.2025 - 07.2025

Associate Technical Support Engineer

Staffbase
04.2024 - 01.2025

Associate Technical Support Engineer

dirico
06.2022 - 03.2023

Technical Consultant

Ascertia
05.2021 - 06.2022

Senior Technical Support Engineer

Soliton Technologies
08.2020 - 04.2021

Application Support Analyst / Application Tester

Nakisa
10.2016 - 07.2020

BS - Information Technology

Baluchistan University of IT Engineering and Management Sciences

Master's - International Relations

University of Baluchistan

No Degree - ITIL V4

PeopleCert

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