Neda Farazmand
IT Support Specialist
Düsseldorf
Summary
Results-driven IT Support Specialist with expertise in selecting, configuring, and implementing diverse technical equipment. Strong written and verbal communication abilities enable effective engagement with clients to ensure satisfaction with technology solutions. Collaborative team player utilizing problem-solving skills to empower individuals in adopting new technologies and enhancing their overall experience. Committed to delivering high-quality support, consistently exceeding expectations in dynamic IT environments.
Overview
14
14
years of professional experience
Work History
IT Support Specialist (Remotely)
Sahm.io
8 2021 - 11.2023
- Handling customer requests and problems
- Ensuring customer satisfaction
- Follow-up to customer discussions
- Using PC applications (e.g
- MS Office)
- Strong customer and service orientation.
Head of the database support team
Vista Samaneyeh Asa (Stock Market)
08.2018 - 06.2021
- Team leader
- Organizing work
- Delegating tasks
- Problem solving
- Time management
- UI performance monitoring dashboards (According to analyzing customer feedback)
- Requirement analysis
- Power BI report design
- DAX Programming
- Database query T-SQ
- Website customer support
- Analysis of customer database problems
- UI performance review by customers
- Testing the developed UI.
IT and Database Support specialist
KheiliSabz Company(Publisher)
11.2016 - 08.2018
- Database system support
- Handling database problems (Microsoft SQL)
- Handling Microsoft office problems
- Working with Microsoft Dynamics 365
- Working with Hamkaran System (Financial information system)
- Client support
- Computer Assembling
- Configure, support, and troubleshoot PC OS, network connectivity and standard Microsoft applications
- Network support and Troubleshooting
- Help Desk Support
- Checking network connections (Cable Tester for RJ45 Cat5 Cat6)
- Software Troubleshooting (Problem Solving)
- Active Directory.
IT Support specialist
Kayson company
01.2010 - 10.2015
- Client support
- Computer Assembling
- Configure, support, and troubleshoot PC OS, network connectivity and standard Microsoft applications
- Network support and Troubleshooting
- Help Desk Support
- Checking network connections (Cable Tester for RJ45 Cat5 Cat6)
- Software Troubleshooting (Problem Solving)
- Coordinate with internal teams
- User performance report
- Microsoft excel.
IT Support specialist
Iran Khodro
08.2007 - 08.2009
- Network support and Troubleshooting
- Help Desk Support
- Checking network connections (Cable Tester for RJ45 Cat5 Cat6)
- Software Troubleshooting (Problem Solving)
- Client support
- Computer Assembling
- Configure, support, and troubleshoot PC OS, network connectivity and standard Microsoft applications
- Implementing ICDL course for employees.
Education
Associate degree of computer software -
Jahad Daneshgahi University-Elmikarbordi
01.2001 - 2003.02
Bachelor degree of computer engineering - undefined
Jahad Daneshgahi University-Elmikarbordi
01.2004 - 2006.01
Skills
Hardware maintenance
Software diagnosis
Ticketing system proficiency
Scripting Languages(Python)
Microsoft Office Specialist (MOS) Expert
Technical support and assistance for database-related issues
ITIL Processes
Languages
German
Elementary (A2)
English
Upper intermediate (B2)
Persian
Bilingual or Proficient (C2)
Timeline
Head of the database support team
Vista Samaneyeh Asa (Stock Market)
08.2018 - 06.2021
IT and Database Support specialist
KheiliSabz Company(Publisher)
11.2016 - 08.2018
IT Support specialist
Kayson company
01.2010 - 10.2015
IT Support specialist
Iran Khodro
08.2007 - 08.2009
Bachelor degree of computer engineering - undefined
Jahad Daneshgahi University-Elmikarbordi
01.2004 - 2006.01
Associate degree of computer software -
Jahad Daneshgahi University-Elmikarbordi
01.2001 - 2003.02
IT Support Specialist (Remotely)
Sahm.io
8 2021 - 11.2023
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