Neeraj Sharma

• Led digital transformation initiatives, aligning with company-wide digitization goals.
• Managed cross-regional and cross-functional teams to ensure efficient execution and delivery of digital projects.
• Conducted senior stakeholder communication, prepared decision papers, and directed Steering Committee meetings.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed and implemented business strategies to achieve business goals and stay competitive.

• Implemented agile methodologies across digital technology projects, enhancing project performance and delivery.
• Developed project governance structures to enable efficient decision-making and stakeholder communication.
• Monitored and reported on project performance, including time, budget, and scope.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Operated as a liaison between external partners and the company, managing on-shore and off-shore resources effectively.
• Established frameworks and internal processes for vendor ordering and time bookings approval.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reported issues to higher management with great detail.

Played a key role in business transformation and digital service development projects.

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Planned, administered and controlled budgets and produced financial reports.
• Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

• Worked together with the operations team from Switzerland for GTA-Travels.
• Responsible for dealing with German, Austrian, and Swiss travel agencies regarding their customer's complaints in the German language over emails and phone.
• Also helped in the finance department in handling help-desk queries through SAP
• Interacting with Serco onshore Business Staff to resolve their queries for Purchasing orders and invoices received from vendors
• Interacting with Vendors over the phone and emails for urgent resolution of queries like their payments and accounts with Serco
• Giving regular feedback to team members and providing appropriate resolutions to process the payments of Vendors.

• Worked for Amazon.de.
• Worked together with the German team and interacted with German Clients, Sellers to check the authenticity of their accounts.
• Responsible for answering customer's calls regarding their orders with Amazon.de.
• Responsible for raising replacements of the orders and refunds for the customers.