Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
Hi, I’m

Neeraj Sharma

Product Owner
Wuppertal
Neeraj Sharma

Summary

Experienced PMO Manager with over 10 years in the digital technology sector. Certified Professional Scrum Product Owner with a strong background in driving digital transformation projects. Expert in managing cross-functional teams, stakeholder communication, and project governance.

Overview

14
years of professional experience

Work History

DXC Technology ServiceNow Business Group
Eschborn - Remote,

Manager
08.2022 - Current

Job overview

  • Led digital transformation initiatives, aligning with company-wide digitization goals.
  • Managed cross-regional and cross-functional teams to ensure efficient execution and delivery of digital projects.
  • Conducted senior stakeholder communication, prepared decision papers, and directed Steering Committee meetings.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

ProV International GmbH
Munich

Manager, Projects
08.2021 - 07.2022

Job overview

  • Implemented agile methodologies across digital technology projects, enhancing project performance and delivery.
  • Developed project governance structures to enable efficient decision-making and stakeholder communication.
  • Monitored and reported on project performance, including time, budget, and scope.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Highlands
Noida

Manager of Operations
06.2019 - 10.2020

Job overview

  • Operated as a liaison between external partners and the company, managing on-shore and off-shore resources effectively.
  • Established frameworks and internal processes for vendor ordering and time bookings approval.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.

SoftwareONE
Gurgaon

Education Service Specialist
04.2016 - 04.2017

Job overview

Played a key role in business transformation and digital service development projects.

  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Planned, administered and controlled budgets and produced financial reports.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

Serco Global Services
Okhla

Senior Executive
12.2012 - 04.2016

Job overview

  • Worked together with the operations team from Switzerland for GTA-Travels.
  • Responsible for dealing with German, Austrian, and Swiss travel agencies regarding their customer's complaints in the German language over emails and phone.
  • Also helped in the finance department in handling help-desk queries through SAP
  • Interacting with Serco onshore Business Staff to resolve their queries for Purchasing orders and invoices received from vendors
  • Interacting with Vendors over the phone and emails for urgent resolution of queries like their payments and accounts with Serco
  • Giving regular feedback to team members and providing appropriate resolutions to process the payments of Vendors.

IBM GLOBAL PROCESS SERVICES
Gurgaon

Customer Support Associate
07.2010 - 12.2012

Job overview

  • Worked for Amazon.de.
  • Worked together with the German team and interacted with German Clients, Sellers to check the authenticity of their accounts.
  • Responsible for answering customer's calls regarding their orders with Amazon.de.
  • Responsible for raising replacements of the orders and refunds for the customers.

Education

Indira Gandhi National
New Delhi, India

Bachelor of Arts
04.2001

University Overview

Certified Professional Scrum Product Owner

Scrum.org
04.2001

University Overview

Skills

    Agile Methodologies and Project Management

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Key Achievements

Key Achievements
  • Led a digital transformation initiative at DXC Technology, resulting in significant process improvements and efficiency gains.
  • Successfully implemented agile methodologies at ProV International, improving project delivery timelines by 30%.
  • Established effective project governance structures, enhancing decision-making efficiency and stakeholder alignment.

Timeline

Manager
DXC Technology ServiceNow Business Group
08.2022 - Current
Manager, Projects
ProV International GmbH
08.2021 - 07.2022
Manager of Operations
Highlands
06.2019 - 10.2020
Education Service Specialist
SoftwareONE
04.2016 - 04.2017
Senior Executive
Serco Global Services
12.2012 - 04.2016
Customer Support Associate
IBM GLOBAL PROCESS SERVICES
07.2010 - 12.2012
Indira Gandhi National
Bachelor of Arts
04.2001
Certified Professional Scrum Product Owner
Scrum.org
04.2001
Neeraj SharmaProduct Owner