Microsoft Word
Nefeli Rokkou
Software Developer Student
Thessaloniki
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Restaurant Expeditor
Kafenes Me..Raki
Kaliopi, Limnos
06.2022 - 08.2023
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
E-commerce Store Manager
Negio
Chalkidiki
06.2021 - 08.2021
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Analyzing customer data to identify trends and make informed decisions about product offerings and promotions.
Clothes Seller
Negio
Chalikidiki
06.2020 - 08.2020
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Clothes Seller
Caleo
Chalkidiki
06.2020 - 08.2020
- Created stunning displays to capture customer attention. and increase sales.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Bartender
Barock
Karlovasi, Samos
09.2018 - 04.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Barista
Kanonierides
Thessaloniki
01.2018 - 08.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
“Dimitris Horn” Artistic High School
Menemeni, Thessaloniki, Greece 09.2015 - 06.2018
Certification of Completion - Computer Science
42 Heilbronn, Coding School
Heilbronn, Germany 04.2022 - Current
Bachelor of Science - Statistics
University of Aegean
Samos, Greece 09.2018 - Current
Skills
Good Telephone Etiquette
Organization and Time Management
Dependable and Responsible
Store operations
Daily store activities
Store management
Customer Needs Assessment
Inventory management
Organization
Software
Microsoft Excel
Microsoft PowerPoint
Content Management Systems
Timeline
Restaurant Expeditor
Kafenes Me..Raki
06.2022 - 08.2023
Certification of Completion - Computer Science
42 Heilbronn, Coding School
04.2022 - Current
E-commerce Store Manager
Negio
06.2021 - 08.2021
Clothes Seller
Negio
06.2020 - 08.2020
Clothes Seller
Caleo
06.2020 - 08.2020
Bartender
Barock
09.2018 - 04.2019
Bachelor of Science - Statistics
University of Aegean
09.2018 - Current
Barista
Kanonierides
01.2018 - 08.2018
High School Diploma -
“Dimitris Horn” Artistic High School
09.2015 - 06.2018