Nefertiti Morris
Smyrna
Summary
Seasoned Senior Digital Product Owner with wide-ranging experience in steering digital product development and management initiatives. Well-versed in the entire lifecycle from concept to delivery, with a focus on customer experience and satisfaction. Strengths include strategic planning, team leadership, and project management skills. Past roles have resulted in enhanced operational efficiency, improved user interfaces, and increased revenue growth through effective product strategies.
Overview
10
10
years of professional experience
Work History
Senior Digital Product Owner
Sallie Mae
Newark
01.2021 - Current
- Directed each phase of the mobile product lifecycle in partnership with architects, designers, and various business units.
- Maintained functionality and performance of Sallie Mae Loan and Smarty Pig apps.
- Oversaw development of robust infrastructure strategies contributing to forecasted $200 million cost reductions.
- Analyzed and updated yearly metrics, user feedback trends, system errors, and operational challenges.
- Managed cross-functional teams including software and full stack app developers, designers, and acceptance testers.
- Tracked compliance changes while handling app release management.
Product Owner- Digital Capabilities
Discover Financial Services
Riverwoods
01.2015 - 01.2021
- Implemented new messaging platform for seven business units to enhance customer engagement experience.
- Prioritize business objectives for maximizing impact in social and digital platforms.
- Managed an Agile team of seven onshore and seven offshore developers, generating more than 200 million dollars in savings for the period from 2019 to 2020.
- Partnered with Discover’s Bot Team on automation strategies, contributing to a $300 million savings within one year.
- Executed print card RFP with result of saving $1 million per year.
- Developed optimizations for operational procedures to streamline tasks.
- Collaborated with external vendors to validate Discover's chip technology.
- Shared field-specific insights on reporting resources to ensure optimal use of available tools.
Team Coach, All Card Type Call Channel
Discover Financial Services
New Castle
- Allocated duties encouraging acquisition of new skills.
- Analyzed opportunities for enhancing growth among agents.
- Partnered with team members to evaluate strengths and identify growth opportunities within the department.
- Devised creative strategies to enhance team and department morale.
Account Manager, Customer Service
Discover Financial Services
New Castle
- Delivered assistance with queries concerning Discover credit cards.
- Employed company tools effectively for optimum client satisfaction.
- Communicated benefits to customers effectively.
- Maintained high standards in achieving personal and business objectives.
Education
Bachelor - Integrated Studies
Delaware State University
Dover, DE05-2015
Skills
- Certified Scrum Product Owner
- Risk assessments
- Lifecycle Product Management
- Cross-functional collaboration
- Agile methodologies
- Vendor management
- Project prioritization
- Performance metrics
- Mobile app development
- Product roadmapping
- Stakeholder management
- Wireframing and prototyping
- Agile frameworks
- User acceptance testing
- Scrum methodology
- Customer journey mapping
Timeline
Senior Digital Product Owner
Sallie Mae
01.2021 - Current
Product Owner- Digital Capabilities
Discover Financial Services
01.2015 - 01.2021
Team Coach, All Card Type Call Channel
Discover Financial Services
Account Manager, Customer Service
Discover Financial Services
Bachelor - Integrated Studies
Delaware State University
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