Experienced IT Engineer with over 3 years of experience in IT project management, scalable Cloud Computing infrastructure, and secure IT architecture design. Bringing a dynamic, multicultural, and global perspective to technology, problem-solving, and innovation. Thrives in collaboration to find creative and practical solutions. Committed leader who guides and supports teams towards success in fast-paced environments.
Hi, I’m
Nefi Perez
Frankfurt
Summary
Overview
4
years of professional experience
4096
years of post-secondary education
4
Languages
Work History
The Church of Jesus Christ of Latter-day Saints
IT Solutions Specialist
10.2024 - 01.2025
Job overview
- I configured and deployed a new ERP software tool for the procurement department, centralizing data from four sources into a single platform to enhance efficiency and optimize operations.
- The optimized platform architecture reduced the time needed to initiate new procurement processes and monitor them by 25%, streamlining the workflow, and improving the overall performance.
- Regularly conducted training sessions for a 12-employee department on the system's functionality.
- Developed comprehensive IT documentation, including user guides, standard operating procedures (SOPs), and troubleshooting manuals.
- By creating standardized workflows and detailed documentation, I reduced new employee onboarding time by 20%.
- Led the 100% adoption of the new software across the entire department, ensuring seamless integration into daily operations, reducing human errors, improving partners’ collaboration, and boosting the department’s efficiency.
- Successfully deployed the software within 3 months.
The Church of Jesus Christ of Latter-day Saints
ICS Support Associate
08.2023 - 11.2023
Job overview
- Collaborated with the IT team to configure and test hardware and software installations as part of the company’s office relocation, preparing the system for optimal initial performance and ensuring a seamless onboarding experience.
- Managed the office hardware inventory, ensuring all equipment was properly tracked and accounted for.
- Successfully installed and configured 190+ workstations and conference rooms.
- Finalized the installation of 10+ network servers and switches, improving network efficiency.
- Achieved 100% of scheduled installations on time, meeting all deadlines for office setup projects.
Predictable Revenue
IT Support Team Lead
11.2021 - 06.2023
Job overview
- Established and developed Predictable Revenue’s first IT department, building new processes, infrastructure, and a support framework to improve the company’s operations efficiency.
- Extensive experience leading IT projects managing multiple software, cloud-based environments, and CRM systems.
- Built and trained a team of 3 IT professionals to troubleshoot hardware, software, and network issues.
- Implemented new IT solutions that increased email deliverability by 60%, improving operational efficiency and boosting sales department productivity by 20%.
- Act as the principal point of contact for 25+ clients and 80+ employees, responding promptly to all service requests and troubleshooting data protection, network, software configuration, and software integration issues.
- Streamlined the integration of CRM systems with automation tools, optimizing lead generation and sales pipeline management.
- Expert in designing training programs, comprehensive technical documents, software documentation, and workshops to continually deliver top-tier technical support.
Predictable Revenue
Data Entry Specialist
04.2021 - 11.2021
Job overview
- Analyzed large datasets to identify key sales trends, providing insights that drove the company’s revenue growth.
- Developed and implemented data-driven lead generation strategies, resulting in a 30% increase in qualified leads within 6 months
- Utilized advanced data analytics tools (SQL, Excel) to extract, clean, and interpret sales data, reducing data processing time by 20% and improving decision-making efficiency.
- Automated data collection and reporting processes, reducing manual data collection workload by 50% and increasing accuracy by 25%
- Maintained and updated CRM databases with accurate and current lead information, improving the data quality and accessibility by 15%, and reducing duplicate records by 25%.
- Created detailed sales reports to monitor performance metrics, and customer data, and forecast future revenue.
- Designed and executed A/B tests to determine the most effective lead generation methods and strategies.
Education
Amazon Web Services
AWS Cloud Practitioner Essentials from AWS
04.2001 - 12.2024
University Overview
Brigham Young Idaho University
Bachelor of Science from Applied Technology
04.2001 - 12.2022
University Overview
- 3.84 GPA
Brigham Young Idaho University
Certificate from Web Development
12-2023
University Overview
- Skills in HTML, CSS, JavaScript, databases, and server-side development using PHP and .NETNode.
- Developed scripts to push and pull data, demonstrating proficiency in PHP and JavaScript.
- Demonstrated proficiency in SQL code and CRUD (Create, Read, Update, and Delete) design patterns for efficient data management.
- Utilized data injection into the DOM (document object model) to enhance dynamic content rendering in web applications.
- Showed skills with database servers (Relational and NoSQL) and tools to design and build basic databases.
Brigham Young Idaho University
Certificate from Web Frontend
12-2022
University Overview
- Demonstrated skills in web design, HTML, CSS, and JavaScript.
- Utilized skills in planning, designing, and developing web pages and sites according to the best practices of website organization and maintainability.
- Show proficiency with current design principles as applied to the web.
Brigham Young Idaho University
Certificate from Computer Programming
04.2021 - 12.2024
University Overview
- Developed proficiency in multiple programming languages, including Python and Java, for software development and problem-solving.
- Implemented RESTful API design patterns to facilitate efficient data retrieval, manipulation, and integration in web applications.
- Acquired advanced database management skills, working with MySQL and MongoDB to design and optimize databases
- Gained hands-on experience with containerization technologies such as Docker, improving application deployment, scalability, and portability.
- Utilized version control systems (Git-Github) to manage code repositories and collaborate effectively in software development projects.
- Implemented testing and debugging strategies to ensure software reliability, functionality, and performance optimization.
- Applied data structures and algorithms to develop efficient, scalable solutions for computational problems.
- Learn how to design and implement reusable and maintainable code using object-oriented programming principles.
Skills
Effective communication skills
High communication skills
Cross-department teamwork
Excellent organization and time management
Proactivity and adaptability in fast-paced environments
Problem-solving and critical thinking
Teamwork
Python
SQL
Javascript
PHP
Git
GitHub
CI/CD Pipelines
SQL (MySQL, SQL Server)
MongoDB
CRUD operations
RESTful API design
Docker
Amazon Web Services
Google Cloud Platform
Windows
MacOS
Timeline
IT Solutions Specialist
The Church of Jesus Christ of Latter-day Saints
10.2024 - 01.2025
ICS Support Associate
The Church of Jesus Christ of Latter-day Saints
08.2023 - 11.2023
IT Support Team Lead
Predictable Revenue
11.2021 - 06.2023
Brigham Young Idaho University
Certificate from Computer Programming
04.2021 - 12.2024
Data Entry Specialist
Predictable Revenue
04.2021 - 11.2021
Amazon Web Services
AWS Cloud Practitioner Essentials from AWS
04.2001 - 12.2024
Brigham Young Idaho University
Bachelor of Science from Applied Technology
04.2001 - 12.2022
Brigham Young Idaho University
Certificate from Web Development
12.2023
Brigham Young Idaho University
Certificate from Web Frontend
12.2022