Experienced IT Engineer with over 3 years of experience in IT project management, scalable Cloud Computing infrastructure, and secure IT architecture design. Bringing a dynamic, multicultural, and global perspective to technology, problem-solving, and innovation. Thrives in collaboration to find creative and practical solutions. Committed leader who guides and supports teams towards success in fast-paced environments.
Hi, I’m
Nefi Perez
Frankfurt
Summary
Overview
4
years of professional experience
4096
years of post-secondary education
4
Languages
Work History
The Church of Jesus Christ of Latter-day Saints
IT Solutions Specialist
10.2024 - 01.2025
Job overview
- I configured and deployed a new ERP software tool for the procurement department, centralizing data from four sources into a single platform to enhance efficiency and optimize operations.
- The optimized platform architecture reduced the time needed to initiate new procurement processes and monitor them by 25%, streamlining the workflow, and improving the overall performance.
- Regularly conducted training sessions for a 12-employee department on the system's functionality.
- Developed comprehensive IT documentation, including user guides, standard operating procedures (SOPs), and troubleshooting manuals.
- By creating standardized workflows and detailed documentation, I reduced new employee onboarding time by 20%.
- Led the 100% adoption of the new software across the entire department, ensuring seamless integration into daily operations, reducing human errors, improving partners’ collaboration, and boosting the department’s efficiency.
- Successfully deployed the software within 3 months.
The Church of Jesus Christ of Latter-day Saints
ICS Support Associate
08.2023 - 11.2023
Job overview
- Collaborated with the IT team to configure and test hardware and software installations as part of the company’s office relocation, preparing the system for optimal initial performance and ensuring a seamless onboarding experience.
- Managed the office hardware inventory, ensuring all equipment was properly tracked and accounted for.
- Successfully installed and configured 190+ workstations and conference rooms.
- Finalized the installation of 10+ network servers and switches, improving network efficiency.
- Achieved 100% of scheduled installations on time, meeting all deadlines for office setup projects.
Predictable Revenue
IT Support Team Lead
11.2021 - 06.2023
Job overview
- Established and developed Predictable Revenue’s first IT department, building new processes, infrastructure, and a support framework to improve the company’s operations efficiency.
- Extensive experience leading IT projects managing multiple software, cloud-based environments, and CRM systems.
- Built and trained a team of 3 IT professionals to troubleshoot hardware, software, and network issues.
- Implemented new IT solutions that increased email deliverability by 60%, improving operational efficiency and boosting sales department productivity by 20%.
- Act as the principal point of contact for 25+ clients and 80+ employees, responding promptly to all service requests and troubleshooting data protection, network, software configuration, and software integration issues.
- Streamlined the integration of CRM systems with automation tools, optimizing lead generation and sales pipeline management.
- Expert in designing training programs, comprehensive technical documents, software documentation, and workshops to continually deliver top-tier technical support.
Predictable Revenue
Data Entry Specialist
04.2021 - 11.2021
Job overview
- Analyzed large datasets to identify key sales trends, providing insights that drove the company’s revenue growth.
- Developed and implemented data-driven lead generation strategies, resulting in a 30% increase in qualified leads within 6 months
- Utilized advanced data analytics tools (SQL, Excel) to extract, clean, and interpret sales data, reducing data processing time by 20% and improving decision-making efficiency.
- Automated data collection and reporting processes, reducing manual data collection workload by 50% and increasing accuracy by 25%
- Maintained and updated CRM databases with accurate and current lead information, improving the data quality and accessibility by 15%, and reducing duplicate records by 25%.
- Created detailed sales reports to monitor performance metrics, and customer data, and forecast future revenue.
- Designed and executed A/B tests to determine the most effective lead generation methods and strategies.
Education
Amazon Web Services
AWS Cloud Practitioner Essentials from AWS
04.2001 - 12.2024
University Overview
Brigham Young Idaho University
Bachelor of Science from Applied Technology
04.2001 - 12.2022
University Overview
- 3.84 GPA
Brigham Young Idaho University
Certificate from Web Development
12-2023
University Overview
- Skills in HTML, CSS, JavaScript, databases, and server-side development using PHP and .NETNode.
- Developed scripts to push and pull data, demonstrating proficiency in PHP and JavaScript.
- Demonstrated proficiency in SQL code and CRUD (Create, Read, Update, and Delete) design patterns for efficient data management.
- Utilized data injection into the DOM (document object model) to enhance dynamic content rendering in web applications.
- Showed skills with database servers (Relational and NoSQL) and tools to design and build basic databases.
Brigham Young Idaho University
Certificate from Web Frontend
12-2022
University Overview
- Demonstrated skills in web design, HTML, CSS, and JavaScript.
- Utilized skills in planning, designing, and developing web pages and sites according to the best practices of website organization and maintainability.
- Show proficiency with current design principles as applied to the web.
Brigham Young Idaho University
Certificate from Computer Programming
04.2021 - 12.2024
University Overview
- Developed proficiency in multiple programming languages, including Python and Java, for software development and problem-solving.
- Implemented RESTful API design patterns to facilitate efficient data retrieval, manipulation, and integration in web applications.
- Acquired advanced database management skills, working with MySQL and MongoDB to design and optimize databases
- Gained hands-on experience with containerization technologies such as Docker, improving application deployment, scalability, and portability.
- Utilized version control systems (Git-Github) to manage code repositories and collaborate effectively in software development projects.
- Implemented testing and debugging strategies to ensure software reliability, functionality, and performance optimization.
- Applied data structures and algorithms to develop efficient, scalable solutions for computational problems.
- Learn how to design and implement reusable and maintainable code using object-oriented programming principles.
Skills
Effective communication skills
Timeline
IT Solutions Specialist
The Church of Jesus Christ of Latter-day Saints
10.2024 - 01.2025
ICS Support Associate
The Church of Jesus Christ of Latter-day Saints
08.2023 - 11.2023
IT Support Team Lead
Predictable Revenue
11.2021 - 06.2023
Brigham Young Idaho University
Certificate from Computer Programming
04.2021 - 12.2024
Data Entry Specialist
Predictable Revenue
04.2021 - 11.2021
Amazon Web Services
AWS Cloud Practitioner Essentials from AWS
04.2001 - 12.2024
Brigham Young Idaho University
Bachelor of Science from Applied Technology
04.2001 - 12.2022
Brigham Young Idaho University
Certificate from Web Development
12.2023
Brigham Young Idaho University
Certificate from Web Frontend
12.2022