Neha Pandey
Bad Homburg
Summary
Project Leader with 15+ years of project management experience coordinating complex programs and supervising teams to attain business goals. An exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.
History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Involved in managing end to end programs for various clients across the globe spanning different industries and verticals.
Believe in forging productive and positive relationships with senior stakeholders within the internal and external organization.
Pursuing new professional challenges with a growth oriented company.
Overview
16
16
years of professional experience
Work History
Senior Manager, Projects
Accenture
12.2018 - 11.2022
- Led multiple proposals with respect to transition solutioning to sell BPO services to global clients with significant presence in Japan from small, medium and large $TCV in the role of a transition architect
- Led multiple complex transitions involving language complexities, cultural nuances between different countries across insurance, pharmaceutical, banking, finance industries for Fortune 500 companies
- Worked successfully with clients in creating future roadmap for the engagement showcasing Accenture tools and technologies to engage in Gain-share opportunities to ensure win-win
- Recovered multiple projects with delayed timelines and client noise to ensure to re-baseline the project timelines and meet client expectations on all fronts
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Managed budgets, reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Spearheaded change management efforts for seamless adoption of new systems or processes among internal and external organization.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Manager, Projects
Accenture
06.2015 - 08.2018
- Led project for a large F&A + HR transition of 400+ HC
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Efficiently managed recognition, registration and resolution of client issues, complaints - implementing solutions and prevention mechanisms and escalations as necessary
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Manager, Projects
Infosys BPO Ltd
12.2012 - 03.2015
- Led transition of about 200+ FTEs from various global clients across geographies for Banking, IT Helpdesk, F&A, Logistics, etc
- One of the key players in setting up the project management discipline and office at Infosys Manila DC
- Involved in recruitment of all resources for projects executed at the delivery center
- Provided support in the sales process around the capabilities of Service Transition and their value, able to represent Transition from a specific work stream perspective
Project Lead
Tata Consultancy Services
12.2010 - 12.2012
- Played an instrumental role in setting up the site and operations at TCS Philippines, since its inception - 2010
- Participated in Manila BPO site-wide initiatives that are set to grow and improve the BPO practices
Associate Manager
Tata Consultancy Services
05.2007 - 12.2010
- Conducted on – site business re - engineering and consulting studies, providing solutions to the clients regarding cost reduction, process integration and systems integration for one of the Largest US based global Banks
- Helped with transitioning of processes and people between locations, integrating systems used in various locations and extending the usage of systems currently used at client's end
- Traveled extensively across Europe and US for conducting Due-Diligence and consulting assignments for Wealth Management, Private Banking Operations of one of the Largest US based global Banks
- Part of the team which pioneered the 5D concept of transition in TCS
Education
MBA -
Symbiosis Institute of International Business (SIIB)
Pune, India2007
Bachelor of Engineering - Electrical
Gujarat University
Ahmedabad, India2004
Skills
- Leadership Skills
- Client Communication & Relationship Management
- Strong Stakeholder Management
- Project Management
- Team Member Development
- Leading Projects
- Risk Management
- Project Management Body of Knowledge (PMBOK)
- Cost Management
- Organization Skills
- Risk Analysis
Timeline
Senior Manager, Projects
Accenture
12.2018 - 11.2022
Manager, Projects
Accenture
06.2015 - 08.2018
Manager, Projects
Infosys BPO Ltd
12.2012 - 03.2015
Project Lead
Tata Consultancy Services
12.2010 - 12.2012
Associate Manager
Tata Consultancy Services
05.2007 - 12.2010
MBA -
Symbiosis Institute of International Business (SIIB)
Bachelor of Engineering - Electrical
Gujarat University
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