Neha Surendra Pathare
Offenbach
Summary
Enthusiastic and responsible individual seeking a school supervision role, bringing strong communication, problem-solving, and interpersonal skills developed through years of customer service experience. Skilled in managing groups, ensuring safety, and maintaining a positive and respectful environment. Quick to learn, dependable, and passionate about supporting children’s well-being and daily routines in a school setting
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Integrated
American Airlines
05.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Inflight Supervisor
Vistara (Air India)
06.2018 - 11.2023
- Maintained clear communication channels among the flight crew during all phases of the journey, resulting in seamless operations on board.
- Addressed passenger concerns with empathy and professionalism, resolving issues promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Responded to passenger emergencies to provide first aid.
- Actively participated in emergency drills to ensure readiness in case of real-life scenarios.
Customer Service Representative
Jet Airways Pvt Ltd
09.2017 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Montessori Pedagogy
Fernakademie
04.2001 -
Early Childhood Care And Education Diploma
Vidhyanidhi Education Society
Mumbai 04.2001 -
Bachelor of Science - Computer Science
Mumbai University
Mumbai 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Parent-teacher collaboration
Patience and tolerance
Staff management
Active listening
Support teachers
Communication skills
Multitasking
Time management
Timeline
Customer Service Integrated
American Airlines
05.2024 - Current
Inflight Supervisor
Vistara (Air India)
06.2018 - 11.2023
Customer Service Representative
Jet Airways Pvt Ltd
09.2017 - 06.2018
Montessori Pedagogy
Fernakademie
04.2001 -
Early Childhood Care And Education Diploma
Vidhyanidhi Education Society
04.2001 -
Bachelor of Science - Computer Science
Mumbai University
04.2001 -
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