Nilotpal Patowary
Essen
Summary
Competent Duty Manager effective at handling airlines operations in fast-paced, high-volume environments. Veteran of aviation industry and skilled in managing people, projects and administrative operations. Offering 7 years of experience and dedication to business success.
Overview
8
8
years of professional experience
Work History
Duty Manager
Global GSRM GmbH
01.2023 - Current
- Controlling, Risk management, Team leading and training, Contact person for Airlines, airport and coworkers, Controlling check-in and boarding process, Controlling of Lost and found, Customer service and first contact person for client (British Airways), Altea Expert, Dangerous Goods Certified
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Facility Manager
KKS GmbH
01.2021 - 09.2022
- Customer service and management, Recruiting of new employees, Organising training of new employees, Marketing and Sales, Customer complain management
Trainer
Personalmanagement Cichon GmbH
08.2020 - 12.2020
- Coordinating training of new employees at main facility center (logistic department), Introducing new safety modules for employees, Regular safety seminar with employees for better working process
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Improved employee performance by designing and implementing effective training programs.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Operation Manager
Crombeen GmbH
12.2018 - 12.2019
- Customer service for clients like (Eurowings, Emirates airline, Corendon Airlines, Lufthansa airlines), Maintaining the standard of cleaning process for various airlines, Recruiting of new employees, Coordination new training modules, Regular team meetings with different clients to achieve their needs, Regular meetings with Airport authority, Complain management
Passenger Supervisor
Menzies Aviation
08.2017 - 12.2018
- Controlling of check-in and boarding process, Regular communication with client (British airways) for improvement of service process, Coordination or training process for employees, Delay Management, Regular exchange of ideas with airport authority, Passengers complaint management, Lost and found management
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Passenger Service Agent
Global GSRM GmbH
04.2016 - 08.2017
- Check-in passengers, Boarding passengers
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Education
BBA - Markrting & Sales
National First Grade College
Bangalore , India01.2000
High School Diploma -
Swadeshi Academy College
Guwahati , India01.1997
HIgh School -
Cotton Collegiate Higher Secondary School
Guwahati , INDIA01.1995
Skills
- MS Office
- MS Word
- Excel
- Customer Service
- Operations Management
- Business Administration
- Operational Efficiency
- Shift Scheduling
- Staff Training
- Customer Communication
- Written and Oral Communication
- Operational Oversight
- Staff Training and Development
- Motivational Leadership
- Organizational skills
- Customer service focus
- Professionalism and integrity
- Problem-solving abilities
- Excellent communication
- Risk assessment
- Adaptability and flexibility
- Staff Management
- Customer Relationship Management
Accomplishments
Certified Altea and dengerous good employee
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Assames
Bilingual or Proficient (C2)
Timeline
Duty Manager
Global GSRM GmbH
01.2023 - Current
Facility Manager
KKS GmbH
01.2021 - 09.2022
Trainer
Personalmanagement Cichon GmbH
08.2020 - 12.2020
Operation Manager
Crombeen GmbH
12.2018 - 12.2019
Passenger Supervisor
Menzies Aviation
08.2017 - 12.2018
Passenger Service Agent
Global GSRM GmbH
04.2016 - 08.2017
BBA - Markrting & Sales
National First Grade College
High School Diploma -
Swadeshi Academy College
HIgh School -
Cotton Collegiate Higher Secondary School
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