NEIL ZITA

• Customer (UGAP / French government) orderbook follow up from order creation to order delivery; also handling possible after sales issues from a customer service point of view.
• In charge of customer service processes continuous improvement.
• Involved in business transformation global project through the move to S4/HANA.

In charge of the end to end process of availability projections for the French market :

• Volumes availability follow up
• Months & quarters Net sales tracking
• Airfreight process management
• Contracts management
• Operational reports and KPI's development (e.g "Advanced tracking tool for French Franchises)
• Department Operational processes improvement

• Managed to track purchase orders inbound for KA DECATHLON
• Key contact with vendors especially regarding late purchase orders deliveries

• Inbound representative and expert for KA DECATHLON Flows
• Final deliveries optimization (from ex-factory to final port of destination)
• Communication support regarding customer deliveries expectations

• Managed both pre-sales and post-sales topics as orders creation, supply tracking, invoicing, claims for 12 international KA's including subsidiaries, pure players and JV customers
• Brought productive solutions for customer satisfaction and relationship improvement
• New Customer Service employees training in all job responsibilities

• As a supply chain key contact with forwarders and internal departments, I managed inbound flows for French and international market including shipments and final deliveries monitoring.