Nejc Grošelj

Job Responsibilities:

• Leading and developing the ICT user services and SOC Lite team (both locally in Slovenia and globally)
• Ensuring stable, reliable, and secure operation of all ICT user services and customer applications (both on-premises and in the cloud).
• Scope of ICT user services: Electronic workspace based on the Win10 platform with security applications.
  Workplace applications such as CATO, Office, SAP,Teams, ...
  Cloud solutions such as Microsoft 365, Microsoft Azure, Microsoft Defender, Microsoft Intune, Microsoft Entra ID, ...
• Collaborating closely with local/global ICT support teams and global engineering teams.
• Managing Service Desk, L1/L2/L3 Support, and User Services problem tickets.
• Reviewing and ensuring compliance with ICT security guidelines, approving security clearance requests.
• Ensuring up-to-date documentation of user services and work processes.
• Planning, establishing, and conducting training for knowledge sharing on user services and support.
• Managing inventory, allocating user licenses, and ensuring cost-effectiveness.
• Supporting the implementation of new projects.
• Manage and conduct awareness trainings and phishing tests for users
• Coordinate cyber security incident response and remediation processes
• Close cooperation with system engineers, global supporters, management, partners and suppliers
• Lead the documentation process for ICT SOC operation and activities

Goals and Achievments:

• Support Belimed SI datacenter according to responsibility list
• Support reduction of number of Win2008/2012 in Belimed SI
• Rollout EWP and redeploy all NB/PC/WS with Microsoft Autopilot
• Lead cleanup of Entra ID (users, mailboxes, licenses and groups)
• L1/L2 Support for Enduser Systems and Security Incidents
• Transform Enduser Security and central monitoring to E5 Security and improve Identity and Endpoint Protect. for Clients
• ICT user policy, compliance, and L3 user security incidents

Tasks & Responsibilities

• ICT Support & Maintenance
• Electronic Workplace Microsoft Windows 10
• Workplace applications like Cisco AnyConnect, Office, SAP, Teams,…
• On-Premise / Cloud Microsoft Windows servers and services
• Cloud solutions like Microsoft Azure, Microsoft 365
• Close collaboration with local internal / external ICT Support
• Close collaboration with global Engineering-Team
• Second-/First-Level Support
• Onsite and remote ICT Support on different Belimed locations (SI, CH, DE, US, AT, NL, BE, FR, UK, CN)
• Preparation, configuration and implementation of hardware and software
• Ensure proper and up to date documentation / guidelines
• Testing
• Prepare, plan and conduct trainings (different target groups)
• Project and rollout support

Achievements

• EWP Rollout Belimed SI (MDT)
• EWP Rollout Belimed DE (MDT)
• Rollout of new ticketing solution Fresh Service
• Employee of the year 2020

ICT Support & Maintenance Belimed slovenija

• Electronic Workplace Microsoft Windows 7 and newer
• Workplace applications like Cisco AnyConnect, Office, SAP, Skype for Business,…
• On-Premise / Cloud Microsoft Windows servers and services
• Cloud solutions like Microsoft Azure, O365,…
• Close collaboration with local internal / external ICT Support
• First-Level Support
• Onsite ICT Support

• Contractual IT Systems Maintenance: Performed regular maintenance and support for IT systems under contractual agreements.
• Contractual IT Infrastructure Maintenance: Managed and maintained IT infrastructure for clients as per contract terms.
• Computer Equipment Repair: Diagnosed and repaired various computer hardware components.
• Electronics Repair: Conducted repairs on a variety of electronic devices.
• Data Recovery: Retrieved and restored lost or corrupted data for clients.
• Operating System Optimization: Improved the efficiency and performance of operating systems.
• Network System Setup and Installation: Established and installed network systems for clients.
• Network Equipment Configuration: Configured network equipment to ensure optimal performance.
• Hardware and Software Maintenance: Provided maintenance and support for both hardware and software components.
• Remote Assistance: Offered technical support and troubleshooting assistance remotely.
• Customer Communication: Maintained clear and effective communication with customers, ensuring their technical needs were met.

• Technical Support: Provided technical support for internet, television, phone, and mobile phone services as part of an ISP.
• Customer Communication: Ensured clear and effective communication with customers, addressing their needs promptly.
• Equipment Configuration: Configured and maintained network equipment to optimize performance and reliability.
• Fieldwork: Conducted on-site troubleshooting and installations for ISP services.