Nela Nuhić
Lukavac
Summary
A skilled and adaptable professional with a background in Business Psychology, Architecture, and Health and Tourism Management, seeking new opportunities. With a proven ability to build rapport quickly, foster trust, and excel in collaborative teamwork, I'm dedicated to continuous learning and acknowledging achievements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Back Office Administrator
IMS-Investment Marketing Sales
Tuzla, Bosnia and Herzegovina
01.2023 - Current
- Manage invoicing procedures in SAP/CRM system.
- Handled scheduling and coordination of appointments and meetings.
- Prepared and maintained confidential client files and records.
- Demonstrate strong attention to detail and commitment to delivering high-quality results Contribute to the overall success of the department and supported team members in achieving their goals.
- Supported team members with administrative tasks and project coordination.
- Performed data entry and maintained accurate records in company databases.
- Provided excellent customer service and resolved inquiries and issues promptly.
- Managed incoming and outgoing correspondence and communications.
- Prepared comprehensive reports on various metrics for upper management''s review on a monthly basis.
Volleyball Referee
Volleyball Association of the Federation of Bosnia and Herzegovina
Tuzla, Bosnia and Herzegovina
01.2022 - Current
- Perform quick and accurate judgment calls on plays in a fast-paced and noisy volleyball game environment
- Demonstrate self-motivation and task-oriented approach to effectively carry out officiating duties
- Work collaboratively with fellow referees, coaches, players, and officials to ensure successful game management
- Uphold rules and regulations set by the Volleyball Association of the Federation of Bosnia and Herzegovina
- Maintain composure and professionalism under pressure to resolve conflicts and disputes during matches.
Outbound Call Agent
Impro Group
Tuzla, Bosnia and Herzegovina
01.2020 - 01.2021
- Top-performing agent with the highest deal-closing rate in the company.
- Managed outbound sales calls to potential clients and exceeded monthly targets.
- Provided exceptional customer service through outbound call campaigns and resolved client inquiries.
- Utilized effective communication skills to pitch products and services to prospective customers over the phone.
- Demonstrated proficiency in CRM software to track and follow up on outbound leads.
- Collaborated with the sales team to strategize and optimize outbound call scripts for maximum impact.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Co-Founder of Student Club
Zonta International: Golden Z Club Bad Gleichenberg
Bad Gleichenberg, Austria
01.2019 - 01.2020
- Managed student club events and activities, increasing member engagement.
- Collaborated with club members to develop and execute fundraising campaigns.
- Organized leadership training workshops for club officers.
- Facilitated team-building activities to promote a cohesive club environment.
Program Manager for Migrant and Asylum Seeker
KAMA Graz
Graz, Austria
01.2016 - 01.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed a team of volunteers at a community center serving migrant and asylum seeker populations.
- Developed and facilitated workshops on cultural integration and language acquisition for adult learners.
- Coordinated a job readiness program for migrants and asylum seekers, providing training and resources for job placement.
Krav Maga and Fitness Instructor
FitCamp
Graz, Austria
01.2015 - 01.2019
- Instructed Krav Maga self-defense and fitness classes at FitCamp in Austria
- Provided comprehensive training on violence prevention, dealing with attacks, and building resilience
- Demonstrated basic knowledge of health and nutrition principles
- Displayed strong self-awareness and the ability to work autonomously
- Motivated and inspired students to engage in physically and mentally challenging workouts to support a healthy lifestyle.
Education
Bachelor of Science - Bachelor of Business Psychology
Faculty of Management And Business Economics
University Of Travnik2023
Health And Tourism Management
FH Joanneum
Graz2020
Architecture
Faculty of Architecture
Sarajevo2011
High School Diploma -
Gymnasium Lukavac
Lukavac2009
Skills
- Scheduling and Planning
- Data entry proficiency
- Human Resources Support
- Policy Enforcement
- MS Office
- Customer Service
- SAP
- Project Coordination
- Conflict Resolution
Certification
- German, ÖSD C1 Certificate
- Turkish, A1 Certificate
Languages
English
Advanced (C1)
German
Upper intermediate (B2)
Bosnian
Bilingual or Proficient (C2)
Turkish
Elementary (A2)
Croatian
Bilingual or Proficient (C2)
Hobbies
- Krav Maga
- Volleyball
- Social events
- Cooking
Timeline
Back Office Administrator
IMS-Investment Marketing Sales
01.2023 - Current
Volleyball Referee
Volleyball Association of the Federation of Bosnia and Herzegovina
01.2022 - Current
Outbound Call Agent
Impro Group
01.2020 - 01.2021
Co-Founder of Student Club
Zonta International: Golden Z Club Bad Gleichenberg
01.2019 - 01.2020
Program Manager for Migrant and Asylum Seeker
KAMA Graz
01.2016 - 01.2020
Krav Maga and Fitness Instructor
FitCamp
01.2015 - 01.2019
Bachelor of Science - Bachelor of Business Psychology
Faculty of Management And Business Economics
Health And Tourism Management
FH Joanneum
Architecture
Faculty of Architecture
High School Diploma -
Gymnasium Lukavac