Nele Niewalda
Bottrop
Summary
Proven bilingual English/German communicator with a track record of enhancing student academic performance at Schülerhilfe and boosting customer satisfaction at Brauhaus Am Ring. Specializes in conflict resolution and organizational skills, significantly improving learning outcomes and service standards without relying on numerical data.
Personable and positive communicator with strong grasp of English language fundamentals. Well-versed in grammar and composition, with capability in crafting engaging lesson plans. Committed to fostering academic growth and helping students achieve mastery in English.
Overview
3
3
years of professional experience
Work History
English Tutor
Schülerhilfe
09.2024 - Current
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Waitress Trainee
Brauhaus Am Ring
05.2022 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Bachelor of Arts -
Technische-Universität Dortmund
Dortmund, Germany05-2027
Abitur -
Vestisches-Gymnasium-Kirchhellen
Bottrop06-2023
Skills
- Strong vocabulary skills
- Bilingual in German
- Conflict resolution
- Table setting
- Organizational and time management skills
- Conflict resolution techniques
Languages
English
Advanced (C1)
German
Bilingual or Proficient (C2)
Timeline
English Tutor
Schülerhilfe
09.2024 - Current
Waitress Trainee
Brauhaus Am Ring
05.2022 - Current
Bachelor of Arts -
Technische-Universität Dortmund
Abitur -
Vestisches-Gymnasium-Kirchhellen
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