Summary
Work History
Education
Skills
Languages
Timeline
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NGA LAM (Patricia) WONG

NGA LAM (Patricia) WONG

Hattersheim,Hessen

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Work History

Collection Support Specialist - LG Electronics

LG Electronics Vehicle Solution
Eschborn, Hessen, Germany
01.2025 - Current
  • Maintain precise and up-to-date records of invoices, customer data, deposits, and all communications related to payment collections
  • Ensure data accuracy in systems, focusing on invoice and payment processing
  • Oversee the timely and accurate processing of invoices and payments
  • Track the invoicing and collection processes to identify discrepancies or delays, and generate detailed reports for management
  • Provide Receivable Management with comprehensive reports on invoice status, customer payments, and account aging
  • Prepare and submit monthly reports on payment collections and account receivables
  • Assist in analyzing data to support decision-making in credit control and collection processes
  • Offer guidance to team members on the use of data systems and reporting tools to improve operational efficiency

Purchasing Administrator – Global Sourcing

Castolin Eutectic GmbH
Kriftel, Hessen, Germany
04.2024 - 12.2024
  • General correspondence and data entry
  • Data maintenance of supplier master data and certificates
  • Prepare analysis data report and track the invoice and payment processing
  • Maintain and manage SharePoint sites update
  • Monitoring of supplier contracts and adjustments
  • Processing of price lists and price updates
  • Contact person for inquiries from suppliers and internal colleagues
  • Supporting Indirect Purchasing in procurement projects with price inquiries and pre-selection of potential suppliers
  • Handling operational purchasing processes for specific material groups in compliance with the guidelines
  • Online research on specific topics
  • Preparation of presentations in German and English
  • Organization and coordination of team travel arrangements, meetings and events

Sales/Marketing Assistant – Newell Brands Contigo

Coleman EMEA GmbH
Hattersheim, Hessen, Germany
04.2022 - 03.2024
  • Provides project support to marketing and e-commerce team in managing brand innovations and marketing initiatives including trade fairs and events
  • Price list management including updates, maintenance, and price exceptions for EMEA promotions
  • Product content listing management – data maintenance to create master product SKU content and update
  • Maintain and update EMEA websites including of photos, information and language translations
  • Maintain and manage SharePoint sites, including documents and photos are proper storage and categorization
  • Supports marketing and sales budget process in creating and maintaining purchase orders and setting up vendors
  • Supports the delivery of customer strategies and plans in line with sales and marketing plans
  • Uses internal systems (SAP Ariba, Precision Material, Precision Vendor, Atrify/GDSN) and resources to access sales numbers including product data, customer, market and shopper data, category sales and SKU (Stock Keeping Unit)
  • Provides essential KPI reporting suite to help sales analyze sell-through, monthly performance vs target reporting
  • Coordinated scheduling and logistics for team meetings and events

Senior Marketing Analyst

Vishay Hong Kong Limited
Hong Kong SAR
11.2009 - 06.2016
  • Analyzing business development and monitoring market trends
  • Creating, evaluating, and analyzing sales and marketing reports
  • Creation and preparation of meeting templates and presentations
  • Collaboration with internal communication team to drive promotion of internal company program, initiatives, guiding principles as well as the corporate mission statement
  • Finalizing and contributing sales forecasting and demand planning
  • Maintaining sales contract price in SAP system accurately
  • Organization and coordination of marketing events and team meetings
  • Preparation and administration of the department annual budget
  • Organization of business trips for Global Marketing Vice President, Directors and Marketing Managers

Senior Customer Service Supervisor

Vishay Hong Kong Limited
Hong Kong SAR
06.1998 - 10.2009
  • Responsible for the sales support and customer service activities for assigned accounts
  • Processing and handling customer sales orders, credit notes, RMA and inventory reconciliation
  • Customer forecast management and inventory planning for consignment customers
  • Updated SAP system with accurate, efficient sales data, maintaining well-informed sales teams
  • Coordinate between global internal resources (field sales, engineering, marketing, logistic, finance, factories) and customers
  • Developed team infrastructure through training and team meeting to ensure daily continuity in service delivery
  • Resolved client complaints effectively and efficiently for continued positive outcomes
  • Completed client surveys and service reviews, providing feedback for improved sales and customer service processes
  • Informed customers of additional product services, developing opportunities for sales revenue

Secretary to Managing Director/Vice President

Yuen Fat Development Limited
Hong Kong SAR
06.1994 - 03.1998
  • Maintained calendars, updated staff schedules, and booked travel plans
  • Kept office equipment stocked, operational, and ready for use
  • Reorganized filing systems for better efficiency and more streamlined processes
  • Managed incoming and outgoing mail, packages, and faxes
  • Organized and updated file systems, keeping records easily retrievable
  • Promoted productivity by handling schedules and correspondence

Engineering Secretary

Hericson International Limited
Hong Kong SAR
07.1992 - 06.1994
  • Coordinated loading and unloading of engineering supplies
  • Handled and prepare all Engineering documents and assist R&D Manager of secretarial duties
  • Addressed repairs and modifications to electronic devices, assemblies' subsystems, and systems
  • Maintained detailed documentation of system activities, performance, and maintenance actions

Accounts Clerk

Harvest Electric Factory
Hong Kong SAR
06.1991 - 04.1992
  • Reconciled accounts against statements, supporting accurate balances and histories
  • Maintained audit-ready accounts and files with careful adherence to applicable standards
  • Verified invoices against orders and processed weekly volume on-time and with high accuracy
  • Enhanced inventory management with targeted purchasing strategies
  • Minimized aging accounts by monitoring open balances and pursuing payments
  • Received, recorded, and banked cash, checks, and vouchers

Education

Diploma - Service Business Management

The Hong Kong University of Science And Technology
Hong Kong SAR
05.2007

Secondary School Certificate -

S.K.H. Holy Trinity Church Secondary School
Hong Kong
07.1991

Intermediate Typewriting - First Class - undefined

Pitman Examinations Institute
12.1990

First Level Book-Keeping - undefined

London of Chamber Commerce and Industry
10.1990

Skills

  • Business administration
  • SAP
  • Microsoft office tools
  • Swift issue resolution
  • Business analysis
  • Data Management
  • Event management
  • Multi-tasking
  • Customer Service
  • Information management
  • Travel management
  • Meticulous attention to detail

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
German
Intermediate (B1)
French
Beginner (A1)

Timeline

Collection Support Specialist - LG Electronics

LG Electronics Vehicle Solution
01.2025 - Current

Purchasing Administrator – Global Sourcing

Castolin Eutectic GmbH
04.2024 - 12.2024

Sales/Marketing Assistant – Newell Brands Contigo

Coleman EMEA GmbH
04.2022 - 03.2024

Senior Marketing Analyst

Vishay Hong Kong Limited
11.2009 - 06.2016

Senior Customer Service Supervisor

Vishay Hong Kong Limited
06.1998 - 10.2009

Secretary to Managing Director/Vice President

Yuen Fat Development Limited
06.1994 - 03.1998

Engineering Secretary

Hericson International Limited
07.1992 - 06.1994

Accounts Clerk

Harvest Electric Factory
06.1991 - 04.1992

Intermediate Typewriting - First Class - undefined

Pitman Examinations Institute

First Level Book-Keeping - undefined

London of Chamber Commerce and Industry

Diploma - Service Business Management

The Hong Kong University of Science And Technology

Secondary School Certificate -

S.K.H. Holy Trinity Church Secondary School

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NGA LAM (Patricia) WONG