Summary
Overview
Work History
Education
Skills
Timeline
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Nia Brown

Wilmington

Summary

I am a dedicated and customer-focused individual with experience as an A-Class Concierge and Wendy's Crew Member.

Delivering exceptional, personalized guest services at A-Class Concierge LLC and Wendy's. Skilled in customer service.

Communication, problem-solving, and a strong ability to coordinate arrangements and reservations. Proven ability.

To provide excellent service, maintain cleanliness, and work efficiently in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Crew Member

Wendy's
Norcross
09.2024 - 05.2025
  • Greeted customers with a positive attitude, took accurate food orders, and ensured a friendly dining experience, whether in the lobby or drive-thru.
  • Collaborated with other crew members to ensure smooth operations during busy hours, and helped train new employees.
  • Checked expiration dates on all products before serving them to customers.

Concierge

A-Class Conceirge
Wilmington
06.2024 - 12.2024
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
05-2025

Skills

  • Customer service
  • Problem Solving Skills
  • Time management
  • Team collaboration
  • Order accuracy
  • Organizational skills
  • Employee training
  • Communication skills

Timeline

Crew Member

Wendy's
09.2024 - 05.2025

Concierge

A-Class Conceirge
06.2024 - 12.2024

High School Diploma -

Redan High School

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Nia Brown