Nicholas Guarda
Middletown
Summary
Multi-talented associate director applies several years of experience in operations. Manages diverse business areas with eye for efficiency and quality. Excellent team leader and analytical problem-solver.
Industrious Associate Director focused on supporting and enhancing operations with decisive leadership style and strategic approach to decision-making. Knowledgeable about industry business practices.
Overview
18
18
years of professional experience
Work History
Associate Director – Work Comp Solutions
Verisk
04.2024 - Current
- Oversee client implementation and production support for both WCIO and EDI products
- Lead stewardship meetings with our clients on an annual or bi-annual basis
- Conduct on-site meetings with our current and potential clients
- Maintained positive relationships with vendors and external partners to support business resilience efforts.
- Work with our product team and development team to ensure our products/solution are up to date with the latest DCO/State requirements
- Attend meetings and perform demos of our solution with our sales team for prospective EDI and/or WCIO
- Attend industry related conference
- Perform internal webinars, speak at industry related conferences, and write articles/blogs on industry updates
- Develop strict internal SLA’s for the Client Services in order to provide our clients responses to inquiries in a timely manner
- Participate in gap mapping sessions with each of our new clients in order to assist them in building out their system to comply with our proprietary formats
- Meet regularly with management to discuss enhancements to our platform and specifications
- Work with our legal team on contractual reviews
- Provide finance with monthly revenue reports
Client Services Manager
Verisk
10.2021 - 04.2024
- Oversee client implementation and production support for both WCIO and EDI products
- Assist sales in annual stewardship meetings with our clients on an annual or bi-annual basis
- Trained new staff members on customer service processes and procedures.
- Conduct on-site meetings with our clients that are experiencing implementation or production issues
- Work with our product team and development team to ensure our products and system are always up to date with the latest DCO/State requirements
- Attend meetings with our sales team for prospective EDI and/or WCIO clients
- Organize cross training between the WCIO and EDI employees for a streamlined Client Services Team
- Develop strict internal SLA’s for the Client Services in order to provide our clients responses to inquiries in a timely manner
- Hold Ad-Hoc meetings for clients that have immediate questions and concerns
- Participate in gap mapping sessions with each of our new clients in order to assist them in building out their system to comply with our proprietary formats
Product Specialist – Work Comp Solutions
Verisk
05.2019 - 10.2021
- Monitor circular announcements for NCCI and the Independent Data Collection Organization on a weekly basis to maintain compliance for any updates to reporting requirements
- Analyst of all workers compensation products within WCIO
- Responsible for reviewing daily inquiries from our clients through email, phone, or our internal communication platform
- Assist our product engineering team to ensure our data reporting is accurate and provide specifications for any enhancements through system tickets/discussions
- Integral part of new client implementations which include data testing and DCO certification
- Team lead for the integration of the Indemnity Data Call
- Participate in system agile meetings such as backlog grooming, sprint planning, daily team standups, and sprint retrospectives
- Extensive research of our client’s data intake files
- Construct edits in our web based system for client specific processing as well identical DCO specifications
Supervisor – Unit Statistical Reporting
AIG
10.2018 - 05.2019
- Direct contact for all Data Collection Organizations as related to Unit Stat Reporting
- Approver for all Unit Statistical fines that are received from the Data Collection Organizations
- Direct report for five employees offshore (Manila) and two employees domestically
- Perform all mid year and end of year reviews for all Unit Stat employees
- Representative for the Unit Statistical Department in implementing the new Agile technique for system related issues and processing tickets
- Assisted our IT group with the construction of the Indemnity Data Call database
- Developed training documents for all system changes as well data processing procedures.
- Compile our monthly FTE (Full Time Employee) based off of the employee metrics which was then provided to upper management for analysis
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Review employee metrics and analyze the amount of work that is opened and completed by the Unit Statistical Team on a monthly basis
Team Lead: Unit Statistical Reporting
AIG
01.2012 - 10.2018
- Construct company edit packages that will conform to the statistical plans of all independent bureaus and the National Council of Compensation Insurance (NCCI)
- Assisted the Science and Data Analytic teams on projects in order for them to analyze all our workers compensation claims data.
- Advanced in all Unit Statistical Data systems such as the following: Tpair, ECSO, AIWCS, SONIC, WTS, and EPRS.
- Responsible for opening all system and data issue tickets for Unit Stat. This requires daily interaction with our IT teams and collaboration with all USR employees
- Work daily with our Third-Party Administrators to ensure all claims data is accurate and discuss any potential changes
- Direct point person for the Unit Statistical team for the Financial Calls group
- Responsible for manual submission of all Pennsylvania Coal Mining exposure and claims to the Pennsylvania Coal Mining and Rating Bureau.
- Daily contact with our Premium Audit Department as well as Underwriting to ensure we are receiving the accurate Classifications, Exposure, and Premium for Unit Statistical reporting.
- Interact with brokers on a continual basis to ensure claims are reported accurately
- Lead analyst in helping AIG to be removed from NCCI remediation and legal settlement pertaining to our submissions of third-party recoveries and secondary injury funds
- Trainer for all offshore functions between our onshore department in the United States and the employees in the Philippines
Business Analyst– Unit Stat Regulatory Reporting
AIG
01.2008 - 01.2012
- Identify issues with filings, research causes of crits, and take prompt corrective action and response to NCCI/Workers Compensation bureaus in a timely manner
- Work in depth with various business units such as Compliance, Underwriting, Premium Audit
- Lead claims analyst for the financial calls unit which operates under strict deadlines set forth by state and national regulating bureaus
- Daily contact with Third Party Administrators (TPA) to discuss the handling of claims and the submission of all data
- Compose spreadsheets, workflows, training manuals, and word documents relating to any system problems, resolutions, or proposals to enhance the quality of data
- Responsible for handling of NCCI issued data grades
Education
B.A. - Communication
RUTGERS UNIVERSITY
New Brunswick, NJ05.2007
Skills
- Key relationship management
- Decision-making
- Strategic leadership
- Public speaking
- Industry knowledge
- Customer service
Activities
- Verisk Employee Engagement Focus Group, Present, Review areas of concern based on negative feedback during our employee engagement survey, Developed problem areas as well as possible action plans to address these issues, Delivered our action plan presentation to the leadership team, Currently in the process of meeting with the stakeholders who would be impacted by our action plans
- Verisk Mentor Program, 01/01/20, Present, Schedule monthly meetings with my mentor with agendas, Discuss career development strategies & employee growth, Review opportunities for further industry designations, Opportunity to seek advice on work related issues
- IDMA Education Committee, 01/01/15, Present, Review the education material for all IDMA courses, Attend quarterly education committee meetings, Facilitate and proctor IDMA courses as well as exams
Timeline
Associate Director – Work Comp Solutions
Verisk
04.2024 - Current
Client Services Manager
Verisk
10.2021 - 04.2024
Product Specialist – Work Comp Solutions
Verisk
05.2019 - 10.2021
Supervisor – Unit Statistical Reporting
AIG
10.2018 - 05.2019
Team Lead: Unit Statistical Reporting
AIG
01.2012 - 10.2018
Business Analyst– Unit Stat Regulatory Reporting
AIG
01.2008 - 01.2012
B.A. - Communication
RUTGERS UNIVERSITY