Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas King

Townsend

Summary

Dynamic Route Manager with a proven track record at Primo Water, excelling in customer retention and route management. Leveraged strong leadership skills to enhance service quality and boost revenues through effective upselling. Committed to operational excellence, implementing strategies that improved efficiency and team performance in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Route Sales Representative

Primo Water
03.2017 - Current
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions

Route Manager

Primo Water
07.2021 - 12.2024
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.

ICQA Warehouse Associate

Amazon
09.2015 - 03.2017
  • Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
  • Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
  • Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
  • Increased warehouse efficiency by implementing ICQA processes and procedures.

Education

No Degree -

Delaware Technical Community College
DE

Skills

  • Stock rotation
  • Sales goals
  • Customer retention
  • Leads prospecting
  • Route planning
  • Team support
  • Route management
  • Vehicle maintenance
  • Vehicle safety
  • Leadership skills
  • Truck loading

Timeline

Route Manager

Primo Water
07.2021 - 12.2024

Route Sales Representative

Primo Water
03.2017 - Current

ICQA Warehouse Associate

Amazon
09.2015 - 03.2017

No Degree -

Delaware Technical Community College

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Nicholas King