Sports
Niclas Dahm
Student
Hamburg
Summary
Experienced with project assistance and teamwork. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
ALBIS Distribution GmbH
02.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
Apprentice
ALBIS Distribution GmbH
08.2019 - 01.2022
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
Cashier
Staples (Deutschland) GmbH
04.2019 - 07.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Intern
Norevo GmbH
10.2018 - 11.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Cashier
Tipico Shop Agency North GmbH
11.2017 - 09.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - International Business
Business & Law School - Campus Hamburg
Hamburg01-2026
High School Diploma -
Gymnasium Othmarschen
Hamburg07-2017
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Critical thinking
Team collaboration
Relationship building
Interests
Economics
Cooking
Timeline
Customer Service Representative
ALBIS Distribution GmbH
02.2022 - 09.2022
Apprentice
ALBIS Distribution GmbH
08.2019 - 01.2022
Cashier
Staples (Deutschland) GmbH
04.2019 - 07.2019
Intern
Norevo GmbH
10.2018 - 11.2018
Cashier
Tipico Shop Agency North GmbH
11.2017 - 09.2018
Bachelor of Science - International Business
Business & Law School - Campus Hamburg
High School Diploma -
Gymnasium Othmarschen
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