Niclas Dahm
Hamburg
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ALBIS Distribution GmbH
Hamburg
02.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Apprentice
ALBIS Distribution GmbH
Hamburg, Germany
08.2019 - 01.2022
- Assisted in the preparation of project plans and schedules.
- Attended meetings with clients to discuss progress on projects.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Created presentations for use during seminars or workshops related to apprenticeships.
Cashier
Staples (Deutschland) GmbH
Hamburg, Germany
04.2019 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Intern
NOREVO GmbH
Hamburg, Germany
10.2018 - 11.2018
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Sample shipping.
- Price calculation and order creation.
Cashier
Tipico Shop Agency North GmbH
Hamburg, Germany
11.2017 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to enter the shop.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Gymnasium Othmarschen
Hamburg, Germany07-2017
Bachelor of Science - International Business
Business & Law School - Campus Hamburg
Hamburg, GermanySkills
- Complaint resolution
- Appointment Coordination
- Delivery Scheduling
- Problem-solving abilities
- Microsoft Outlook
- Adaptive team player
Languages
German
Native/ Bilingual
English
Professional
Spanish
Elementary
Timeline
Customer Service Representative
ALBIS Distribution GmbH
02.2022 - 10.2022
Apprentice
ALBIS Distribution GmbH
08.2019 - 01.2022
Cashier
Staples (Deutschland) GmbH
04.2019 - 07.2019
Intern
NOREVO GmbH
10.2018 - 11.2018
Cashier
Tipico Shop Agency North GmbH
11.2017 - 09.2018
High School Diploma -
Gymnasium Othmarschen
Bachelor of Science - International Business
Business & Law School - Campus Hamburg
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