Nicola March
Langley
Summary
Customer-focused Facilities Manager with strong expertise in building stakeholder relationships and leading teams. Excels under pressure with a keen attention to detail. Skilled in organisational and communication strategies, employing a proactive approach to problem-solving. Dedicated to continuous improvement and delivering outstanding results.
Overview
23
23
years of professional experience
Work history
Assistant Facilities Manager
Macro Group – Client ‘Orange Business'
Slough , Berkshire
2010.10 - Current
- Coordinated daily operations with facilities team and external contractors on-site.
- Conducted daily onsite H&S and SC0C audits for regional facilities.
- Delivered customer service to employees and monitored satisfaction feedback regularly.
- Verified regulatory compliance through frequent audits and actioned required changes.
- Improved staff morale by supporting safe, comfortable working environment standards.
- Completed regular inspections to maintain cleanliness and orderly site conditions.
- Assisted facility budgeting with cost control measures during monthly planning.
- Delivered best practices and quality standards for occupational health and safety.
- Upgraded staff capability through targeted training sessions and coaching.
- Planned and executed technical support initiatives, proactively managing workload to meet goals.
- Held weekly team meetings to share updates and resolve site issues.
- Coordinated internal training sessions via Human Focus for skill building.
- Arranged first aid and fire safety training for relevant site staff.
- Scheduled planned preventative maintenance and ran contractor coordination meetings.
- Supported regional purchase orders and managed invoicing for facilities accounts.
- Produced monthly finance reports for commercial team stakeholders.
- Prepared monthly operational reporting for client presentations and reviews.
- SLAs and tracking performance toward goals using KPIs
- Coordinated security services and managed client system access.
- Supported change requests to fixed services on the client account.
- Kept site risk assessments current across all relevant areas.
- Updated COSHH records and chemical data sheets for site use.
- Prepared and recorded quotations for client approval and sign-off.
- Completed annual DSE assessments for Orange Business employees.
- Implemented COVID-19 social distancing measures and prepared return-to-office arrangements.
- Managed client SharePoint health and safety portal updates.
- Attended quarterly health and safety committee meetings for required updates.
- Conducted interviews and supported employee improvement plans and appraisals.
- Approved subcontractor invoices within Proactis for onward processing.
- Handled real estate administration across the UK, Ireland, and the Nordics.
- Maintained site logbooks for contractor paperwork and compliance documents.
- Applied safety protocols to support hazard-free work environments.
- Negotiated supplier contract terms to secure favourable conditions for organisation.
- Supported senior leaders with strategic facility management decision inputs.
- Resolved incidents quickly to minimise downtime and business disruption.
- Responded to building emergencies and coordinated repairs within required timeframes.
- Planned preventative maintenance and reactive repairs to manage facility costs.
Receptionist
DB Schenker Ltd
2008.08 - 2010.10
- Meet & greet all visitors' ensuring that they sign in and out at reception, notifying host of their arrival.
- Manage meeting room bookings via clients' intrapol booking system.
- Correctly routing calls to the requested person and keeping the switchboard system updated.
- Arranging COSHH data safety sheets for site chemical products.
Junior hair stylist
New Age Hair & Beauty Salon
2003.10 - 2008.07
- Assisted stylists with highlights, ensuring quality support during services
- Washed clients' hair and other junior duties
- Sterilising hairdressers' tools and salon equipment
- Managed appointment bookings to optimise scheduling
- Managed cash transactions efficiently at the front desk.
Education
IWFM Level 4 Diploma in Facilities Management -
Institute of workplace & facilities management
2026.06 -
IOSH Managing Safely -
Institution of Occupational Safety & Health
2026.03 -
Skills
Experience in Facilities Management
Proactive and detail-oriented
Use of initiative & excellent problem-solving skills
Ability to work under pressure
Stakeholder relationship building
Organisational and communication skills
Approachable team leader, always willing to offer support & guidance with the ability to motivate and develop the team
Affiliations
- Travelling
- Creating new memories with Family & Friends
- I enjoy being a part of charity events
Accomplishments
I received a Wavemaker award for Every Day Excellence. With over a decade at Orange Business and serving as Assistant Facilities Manager within Macro, I was granted the award for becoming a pillar of operational excellence across the Orange EMEA team.
References
References available upon request.
Timeline
IWFM Level 4 Diploma in Facilities Management -
Institute of workplace & facilities management
2026.06 -
IOSH Managing Safely -
Institution of Occupational Safety & Health
2026.03 -
Assistant Facilities Manager
Macro Group – Client ‘Orange Business'
2010.10 - Current
Receptionist
DB Schenker Ltd
2008.08 - 2010.10
Junior hair stylist
New Age Hair & Beauty Salon
2003.10 - 2008.07