Nicole Johnson
Seaford
Summary
Dynamic leader with a solid background in the hospitality industry. Skilled in problem-solving and maintaining high customer service standards. Committed to implementing effective processes that drive operational success and team performance.
Overview
18
18
years of professional experience
Work History
Lead Linen Specialist
Vacasa
Bethany Beach
05.2024 - Current
- Executed thorough opening, closing, and shift change procedures to uphold daily operational standards.
- Trained employees across various job positions to ensure adequate role coverage.
- Provided leadership during organizational changes and crisis situations to maintain stability.
- Recruited and hired qualified candidates to fill vacancies and enhance team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Kitchen Manager
Texas Roadhouse
Seaford
05.2022 - 05.2025
- Streamlined kitchen operations to enhance food preparation and service efficiency during peak hours.
- Implemented cost control measures that minimized food waste and boosted profitability.
- Coordinated vendor relationships to ensure optimal stock levels and ingredient quality.
- Maintained health and safety compliance through regular training sessions and kitchen inspections.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
General Manager
IHOP
Seaford
03.2008 - 04.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Server
Blue Hen
Bridgeville
03.2016 - 03.2020
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Processed customer orders efficiently, guaranteeing transaction accuracy and satisfaction.
- Executed closing duties, balancing cash registers and preparing reports for management.
- Created a welcoming atmosphere through attentive service and positive customer interactions.
Education
GED -
Woodbridge High School
Greenwood, DE06-2000
Skills
- Linen management
- Operational compliance
- Team leadership
- Training coordination
- Crisis management
- Kitchen operations
References
References available upon request.
Timeline
Lead Linen Specialist
Vacasa
05.2024 - Current
Kitchen Manager
Texas Roadhouse
05.2022 - 05.2025
Server
Blue Hen
03.2016 - 03.2020
General Manager
IHOP
03.2008 - 04.2023
GED -
Woodbridge High School