Nicole Mahaffey
Newark
Summary
Dynamic manager with a proven track record at Wendy's, excelling in cross-functional teamwork and customer service. Enhanced team performance through effective training and clear communication, while successfully resolving conflicts. Skilled in expense tracking and documentation, consistently achieving operational excellence and fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
10.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Customer Service Associate
Wawa
12.2018 - 05.2024
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED -
Cecil College
Skills
- Marketing
- Expense tracking
- Work prioritization
- Documentation and reporting
- Clear communication
- Financial records oversight
- Customer service
- Cross-functional teamwork
Certification
Serve Safe Certification
Timeline
Manager
Wendy's
10.2024 - Current
Lead Customer Service Associate
Wawa
12.2018 - 05.2024
GED -
Cecil College
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