Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nicole Parks

Wilmington

Summary

Dynamic Transport Coordinator at Gem Mobile Health with expertise in billing verification and exceptional customer service. Proven ability to manage high call volumes while effectively dispatching crews and resolving complex transportation issues. Strong teamwork skills enhance collaboration with social work and case management teams, ensuring seamless patient transport experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Transport Coordinator

Gem Mobile Health
Newark
05.2014 - Current
  • Managed high volumes of incoming calls while providing excellent customer service.
  • Dispatched calls to BLS and MAV crews for patient transport to and from medical facilities, hospitals, and residences.
  • Verify patient billing demographics, and insurance approval for patient transport.
  • I provide support to social work and case management teams in managing challenging transportation issues.

Patient Escort

Christiana Care Health System
Newark
12.2006 - 01.2014
  • Greeted and assisted patients with their in-house testing procedures via wheelchair or stretcher.
  • Delivered specimens and patient charts to their designated departments.
  • Assisted nursing and patient care techs with patient transfers, using proper body mechanics and safety measures.

Education

GED -

New Castle County Learning Center
Newark, DE
06-2006

Skills

  • Billing verification
  • Insurance approval
  • Customer service
  • Data entry
  • Microsoft outlook
  • Medical terminology
  • Strong teamwork

Certification

  • CPR certified

Accomplishments

  • Several Diamond awards from CCHS employees
  • Gem ATTA Girls
  • Thank you cards from HFGCC and Christiana Administrative Assistant

Timeline

Transport Coordinator

Gem Mobile Health
05.2014 - Current

Patient Escort

Christiana Care Health System
12.2006 - 01.2014

GED -

New Castle County Learning Center

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Nicole Parks