Nicole M. Spafford-Cerna

• Leveraged Microsoft Excel and databases akin to Asana and Workday to identify trends in team performance metrics, develop readiness plans, and present actionable insights to leadership to optimize planning, scheduling, and administration of training programs.
• Streamlined onboarding for 12 personnel and families under tight timelines, cutting time by 35% through improved process management, RACI charts, and pre-arrival resource guides.
• Directed administrative operations for a team of 110 personnel, overseeing attendance records, filing systems, and assignment reviews, ensuring timely delivery of consistently error-free reports to support organizational success.
• Mentored 20 team members, fostering professional and personal development by providing targeted guidance to achieve organizational key performance indicators.
• Coordinated 3 annual organizational initiatives with 75-150 attendees each, streamlining our budgets through self-designed marketing and strategic cost negotiations, driving impactful outcomes, and strengthening collaboration and positive workplace culture.

• Established sustainable objective and key results (OKR) for the team, monitored progress towards goals via RACI charts, and provided tailored, constructive feedback and support.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among four members under my care.
• Empowered team members through targeted coaching and mentoring to strengthen skillsets, boosting measurable confidence, collaboration, and competence in their roles.
• Managed high-value advanced defense assets exceeding $5.5 million, prioritizing optimal reliability and strategic solutions through proactive troubleshooting and training.

• Partnered with subject matter experts and optimized collaborative, cross-functional planning by integrating stakeholder inputs and technical insights to drive strategic outcomes, strengthening team alignment and project execution.
• Developed custom reports to provide actionable, real-time insights for key stakeholders.
• Proactively identified potential risks or obstacles and developed contingency plans to minimize disruptions to operations.

• Prepared professional correspondence, adhering to organizational policies and regulations, distributed to 48 U.S. BOSS programs, enhancing nationwide program collaboration, communication, and progress.
• Assisted in coordinating meetings and events, arranging logistics for 4 events, and garnering over $2100 in donations.
• Orchestrated a 91% surge in volunteer engagement in two months through professional, clear communication with internal and external stakeholders, enhancing community ties and organizational reputation.

• Cultivated strong relationships with senior leadership, fostering trust through professionalism and reliability in transportation services provided.
• Coordinated executive logistics for seven months, surpassing planned three-month role, adeptly serving new leadership to uphold organizational priorities and leadership trust.
• Entrusted with responsibilities of reviewing, redacting, and delivering sensitive and confidential internal documents to appropriate personnel.

• Rectified server and informational issues according to strict schedules.
• Analyzed current key platforms, hardware configurations, and diverse
processing to maximize real-time battlefield information.
• Reviewed and recommended software solutions for specific tactical needs in support of the mission under the supervision of the Command team.

• Negotiated contracts and coordinated with lawyers, realtors, buyers,
sellers, and account executives.
• Analyzed and reviewed complex transactions to ensure coverage and
payment concerns were resolved.
• Maintained high referral rates and exceptional feedback from clients.
• Awarded as “The House Winner” for meeting all business objectives,
ability to work well under pressure, and maintaining professionalism
during challenging interactions.

Recruited, trained, mentored, and evaluated 43 volunteers and 2 interns as Troup County’s sole CASA Advocacy Coordinator alongside launching an interactive online training course.

Provided specialized knowledge on dependency court processes, enabling volunteers to form meaningful connections and advocate effectively for children’s needs.

Partnered weekly with the Executive Director to report volunteer engagement metrics and strategies, leveraging data analytics from social media and recruitment classes to identify audience demographics and optimize outreach.

Achieved a 391% increase in quality volunteerism by developing original marketing and engagement materials and presenting to community stakeholders, which strengthened partnerships across multiple counties and secured financial support for program.

•Organized activities that nurtured different age group’s potential, building upon successes and mastered
skills.
•Supported children's emotional and social development while encouraging understanding of others and
positive self-concepts.
• Fostered self-help skills pertaining to personal habits, such as eating, dressing, and toileting.

•Performed restorative care for incontinent and bedridden patients to prevent pressure sores, contractures, and
complications.
• Facilitated patients’ management of mobility by helping them up from bed, transporting via wheelchair when
necessary, and assisting with short walks.
• Administered daily medication support services in accordance with established resident care procedures.

•Conducted personal care for patients, including: bathing, dressing, circulatory massages, skin care, oral hygiene, and shaving.
• Supervised and fed patients as necessary and reported appetite problems to the professional nurse.
• Promptly and accurately recorded requested information, such as intake, output, and bowel movement
statuses.
• Reported patients’ physical conditions, attitudes, reactions, and unusual findings to the professional nurse.