Nicole Wood
Dover
Summary
Results-driven Store Manager with expertise in establishing clear guidelines and targeted goals that enhance revenue growth, team efficiency, and customer loyalty. Proficient in recruiting, hiring, and training high-performing teams to consistently exceed objectives. Proven track record of leadership, strategic planning, and analytical problem-solving in retail environments.
Overview
20
20
years of professional experience
Work History
Store Manager
Signet Jewelers
Newark
06.2015 - Current
- Directed daily store operations to maintain exceptional customer service standards.
- Established and monitored compliance with customer service protocols among staff.
- Evaluated store performance, integrating feedback for continuous improvement plans.
- Managed cash handling tasks during opening and closing procedures.
- Oversaw inventory tracking and performed physical counts to reduce loss.
- Prepared weekly staff schedules to ensure optimal floor coverage within budget constraints.
- Developed promotional displays to enhance product visibility and boost customer engagement.
- Trained staff on effective jewelry sales techniques and comprehensive product knowledge.
Store Manager District Trainer
Signet Jewelers
Dover
08.2022 - 04.2025
- Facilitated onboarding and four-week training programs for new store managers across the district.
- Evaluated employee skill levels, implementing techniques to enhance staff knowledge.
- Trained district staff on operational procedures and customer service best practices.
- Conducted store audits to ensure compliance with company standards and policies.
- Oversaw recruitment and onboarding processes for new employees in district stores.
- Assisted recruitment efforts by conducting interviews with potential candidates.
Store Manager
Everything But Water
Newark
04.2015 - 05.2015
- Recruited, trained, and supervised new employees to ensure high performance and skill development.
- Directed inventory management, overseeing stock levels and optimizing product displays.
- Coordinated staff schedules to maximize coverage during peak hours.
- Maintained store appearance to comply with brand standards and policies.
- Conducted daily operations, including opening, closing procedures, and cash handling.
- Updated store signage and displays to enhance visual appeal.
- Conducted daily operations, including opening and closing procedures, and cash handling.
Category Manager
Victoria's Secret
Dover
09.2007 - 04.2014
- Ensured compliance with company visual standards across all displays.
- Conducted overnight floor sets to align merchandise with brand guidelines.
- Modified layouts and promotional techniques to boost sales performance.
- Reviewed inventory levels regularly to maintain optimal stock.
- Organized stockroom for efficient replenishment processes.
- Assisted with scheduling adjustments to ensure adequate coverage in specific store areas.
- Led sales floor operations during various shift increments.
Front Desk Manager
Heron Pointe Health and Rehabilitation
Brooksville
05.2006 - 08.2007
- Streamlined front desk operations to enhance visitor check-in efficiency.
- Maintained patient records while safeguarding confidentiality of sensitive information.
- Managed resident fund accounts, ensuring accurate balances and timely reporting.
- Ensured cleanliness and presentation of front desk area at all times.
- Conducted audits of office supplies and coordinated orders with vendors.
- Oversaw facility replenishment, including food deliveries and other essentials.
Education
Bachelor of Arts - Education
Wilmington University
New Castle, DE01-2028
Skills
- Customer service
- Employee training
- Project management
- Visual merchandising
- Time management
- Team building and leadership
References
References available upon request.
Timeline
Store Manager District Trainer
Signet Jewelers
08.2022 - 04.2025
Store Manager
Signet Jewelers
06.2015 - Current
Store Manager
Everything But Water
04.2015 - 05.2015
Category Manager
Victoria's Secret
09.2007 - 04.2014
Front Desk Manager
Heron Pointe Health and Rehabilitation
05.2006 - 08.2007
Bachelor of Arts - Education
Wilmington University