Nicole D. Soller
Ramstein Miesenbach
Summary
Compassionate and detail-oriented nursing professional with a Bachelor of Science in Nursing and hands-on clinical experience in hospital and outpatient settings. Recently passed the NCLEX-RN and currently awaiting Colorado RN licensure. Skilled in patient assessment, vital signs monitoring, phlebotomy, medication administration support, electronic medical records, and patient education. Recognized for strong communication skills, bilingual fluency in English and Spanish, and the ability to thrive in fast-paced healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TRICARE Beneficiary Representative
LRMC / Kleber Army Base
02.2023 - Current
- Manage beneficiary enrollment, disenrollment, and portability transfers using CHCS and DOES systems.
- Provide education and support to TRICARE beneficiaries in person and by phone regarding healthcare benefits and eligibility.
- Maintain accurate electronic medical and enrollment records while ensuring HIPAA compliance.
- Coordinate with military staff and regional offices to resolve enrollment discrepancies and support continuity of care.
- Deliver exceptional customer service in a high-volume healthcare environment.
Caregiver
Ramstein CDC
Ramstein Air Base
10.2023 - 02.2024
- Supervised daily activities while promoting physical, emotional, and social development.
- Maintained a structured and supportive environment through positive reinforcement techniques.
- Communicated effectively with parents and guardians regarding development and daily activities.
Practice Physician Patient Assistant
Banner University Medicine
Tucson, AZ
03.2023 - 08.2023
- Assisted healthcare staff with patient support, communication, and clinical documentation.
- Monitored patient conditions and reported concerns promptly to providers.
- Provided compassionate support to patients and families in busy outpatient settings.
Receptionist / Patient Care Support
Banner University Medicine
Tucson, AZ
10.2021 - 03.2023
- Supported patient intake processes including vital signs collection, documentation, and patient escorting.
- Maintained patient flow and coordinated communication between providers, staff, patients, and families.
- Utilized PowerChart and revenue cycle systems to manage medical records and patient information.
- Assisted patients with forms, interpreter services, and scheduling while maintaining confidentiality standards.
- Ensured a clean and organized clinical environment in compliance with infection prevention protocols.
Nursing Student Clinical Experience
Hospital CIMA
Hermosillo, Sonora, Mexico
08.2020 - 07.2021
- Delivered direct patient care under the supervision of licensed nursing professionals.
- Monitored and documented patient vital signs, recovery progress, and responses to treatment.
- Assisted with admissions, hygiene support, mobility assistance, and specimen collection.
- Supported procedures including epidural catheter placement and vaccine administration.
- Performed venous and finger-stick blood draws using proper phlebotomy techniques.
Education
Bachelor of Science - Nursing
Universidad Del Valle de Mexico
Hermosillo, Sonora06-2020
High School Diploma - undefined
Pima Rose Academy
Tucson, Arizona05-2015
Skills
- Patient Assessment & Intake
- Vital Signs Monitoring
- Phlebotomy (Venous & Finger-stick)
- Medication Administration Support
- Electronic Medical Records
- Patient Education & Communication
- HIPAA Compliance
- Medical Records Management
- Scheduling & Care Coordination
- Bilingual Communication (English/Spanish)
- Customer support
- Data entry proficiency
- Client relationship building
- Records management
- Revenue cycle, PowerChart, Ops Connect, DOES expertise
Certification
NCLEX-RN Passed – Awaiting Colorado Registered Nurse Licensure
Languages
Bilingual: English & Spanish
Timeline
Caregiver
Ramstein CDC
10.2023 - 02.2024
Practice Physician Patient Assistant
Banner University Medicine
03.2023 - 08.2023
TRICARE Beneficiary Representative
LRMC / Kleber Army Base
02.2023 - Current
Receptionist / Patient Care Support
Banner University Medicine
10.2021 - 03.2023
Nursing Student Clinical Experience
Hospital CIMA
08.2020 - 07.2021
High School Diploma - undefined
Pima Rose Academy
Bachelor of Science - Nursing
Universidad Del Valle de Mexico