Nicoletta Boato
Munich
Summary
Highly experienced inside sales person, great team player with project oversight skills. Gifted at working with all types of personalities and cultures. I am motivated in promoting sales and customer loyalty through individual service and a positive attitude.
Overview
18
18
years of professional experience
Work History
Inside Sales Consultant
TDK Europe GmbH
2013.05 - Current
- Enter orders and samples, follow up schedules and forecasts, create offers, check prices and master data, give information about availability of products.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborate with vendor representatives to set up optimal delivery schedules.
- Give great contribution in case of delivery problems and escalations finding solutions with plants to help costumer to get products on time.
- Maintain up-to-date knowledge of huge spectrum of products to best serve customers and maximize sales potential.
- Manage friendly and professional customer interactions with weekly meetings to discuss open topics and next goals.
- Collaborate with outside sales representatives, marketing and other departments to generate leads and close sales.
- Quickly process claims and return orders, debit and credit notes.
- Develop logistic concepts to improve availability of products, like buffer stocks and consignment stocks ( contracts, communication with plants and organization of delivery).
- Utilize data and analytics to identify and understand customer needs.
- Since April 2023 I am co-heading my team.
Customer Service Specialist
Schaeffler Automotive Aftermarket GmbH & Co. KG
2007.11 - 2013.02
- Processed spare parts orders and offers for automotive aftermarket customers in Italy and Benelux, later also for intercompany customers.
- Contact with logistics, forwarders, processing of international trade and freight documents.
- Responded to customer requests for products, services, and company information (data sheets, referencing of products.
- Since 2010, in addition, as representative of Central Sales Service, I developed customer service policies and procedures to meet and exceed service standards (process standardization and implementation for inter company customers).
Sales Assistant
Imesa spa
2005.11 - 2007.09
- I was responsible for a wide spectrum of customers in north-central Europe, Asia-Pacific and Balkans area for a leading Italian brand selling industrial washing machines and spare parts.
- Answered customers' questions regarding products, prices, and availability, helped with international trade documents and payments, and organization of containers and oversea deliveries.
- Created and updated customer accounts with relevant information, sometimes business plans.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Master of Arts - Foreign Languages And Literatures, Communication
University of Padua
Padua07.2005
Skills
- Exceptional Customer Service
- Verbal and non verbal Communication
- Customer Feedback
- Overcoming Objections
- Issue Resolution
- Great team player
- Customer oriented problem solving
- Solution Development
- Relationship Development
leadership seminar Academy Milan
NLP, communication channels, motivation, emotional control development, empowerment.
Languages
italian
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Inside Sales Consultant
TDK Europe GmbH
2013.05 - Current
Customer Service Specialist
Schaeffler Automotive Aftermarket GmbH & Co. KG
2007.11 - 2013.02
Sales Assistant
Imesa spa
2005.11 - 2007.09
Master of Arts - Foreign Languages And Literatures, Communication
University of Padua
Similar Profiles
Burcu AKBurcu AK
Head of Business Administration GNS & DA at TDK Europe GmbHHead of Business Administration GNS & DA at TDK Europe GmbH
Yousef GirgisYousef Girgis
Product Manager at K Line Europe GmbHProduct Manager at K Line Europe GmbH
Semi Bou-SandalSemi Bou-Sandal
Head of Controlling at Richemont Northern Europe GmbHHead of Controlling at Richemont Northern Europe GmbH