Avid Reader
Nicolette Maino
Author
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 11-year history of superior performance.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Author
Self-Employed
12.2019 - Current
- Maintained informative social media to help further storylines and promote future events.
- Worked on creative brand messaging, campaigns and creative brainstorming.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Edited and proofread all texts with help of Grammarly and Pro Writing Aid.
- Conducted interviews with subject matter experts to generate topics.
- Organized material to research and complete writing tasks.
- Collaborated with other authors to produce high quality content
Defense Property Accountability System Database Manager
Yakshna Solutions INC/ TTC INC.
09.2019 - 05.2021
- Provide customer service to over 4,200 DPAS Accounts
- Normalized access request process in order to save manpower and resources for the customer
- Created step by step guide to using DPAS program
- Review, create, and compile documents for new accounts while updating current accounts
- Manage new, updated, and deleted accounts on SharePoint
- Created 425 new DPAS accounts while updating 730 existing accounts per year
- Help standardize 85,000 assets in program
- Updated accountable record for last inventory date for 7,700 vehicles
- Upheld standard of military contractor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and efficiently
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
Administrative Assistant/ Receptionist
First Command Financial Services
05.2014 - 04.2018
- Prepare necessary paperwork for insurance and investing company
- Created step-by-step guide to filling out paperwork
- Ensure compliance protocol is maintained and confidential information is secure at all times
- Experience collecting, analyzing, and entering data into company program
- Follow up on paperwork to ensure completion
- Answer office phones and greet clients
- Coordinating advisor schedules while scheduling and rescheduling appointments.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Offered technical support and troubleshot issues to enhance office productivity.
Teller/ Back up Head Teller
Regions Bank
07.2011 - 03.2013
- Handle cash deposits, payments, and cash withdrawals from both business and personal accounts
- Balance drawer every night
- Handle tens of thousands of dollars while ensuring security protocol at all times
- Assisted customers in both lobby and drive up
- Successfully screened clients for potential account needs
- Follow safety protocol for both opening and closing the branch.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Prepared variety of different written communications, reports and documents; including schedules and audit documentation
Education
Bachelor of Arts - English
University of Maryland Global College
03.2018 - 05.2022
Associate of Arts -
Jackson College
08.2011 - 05.2013
High School Diploma -
Michigan Center Jr/Sr High School
08.2004 - 05.2008
Skills
Proofreading
Editing
Self-publishing experience
Creative writing
Technical research
Instruction writing
Flexible and Adaptable
Written Communication
Critical Thinking
Data Entry
Multitasking Abilities
Extremely quick learner
Additional Information
- Break in job history from 2018-2019 is due to having a child
- Break in job history from 2021-current is due to relocating and having another child
Accomplishments
- Graduated with Honors with Bachelor of English, Minor in History in 2022
- Published short story in anthology, Heart of the Season 2019
- Featured in First Command's monthly company magazine for exceptional customer service
- Participated in and passed 5 yearly compliance inspections
Interests
Writing
Crafting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Author
Self-Employed
12.2019 - Current
Defense Property Accountability System Database Manager
Yakshna Solutions INC/ TTC INC.
09.2019 - 05.2021
Bachelor of Arts - English
University of Maryland Global College
03.2018 - 05.2022
Administrative Assistant/ Receptionist
First Command Financial Services
05.2014 - 04.2018
Associate of Arts -
Jackson College
08.2011 - 05.2013
Teller/ Back up Head Teller
Regions Bank
07.2011 - 03.2013
High School Diploma -
Michigan Center Jr/Sr High School
08.2004 - 05.2008