Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Interests
Work Availability
Quote
Timeline
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Nicolette Maino

Nicolette Maino

Author

Summary

Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 11-year history of superior performance.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Author

Self-Employed
12.2019 - Current
  • Maintained informative social media to help further storylines and promote future events.
  • Worked on creative brand messaging, campaigns and creative brainstorming.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Edited and proofread all texts with help of Grammarly and Pro Writing Aid.
  • Conducted interviews with subject matter experts to generate topics.
  • Organized material to research and complete writing tasks.
  • Collaborated with other authors to produce high quality content

Defense Property Accountability System Database Manager

Yakshna Solutions INC/ TTC INC.
09.2019 - 05.2021
  • Provide customer service to over 4,200 DPAS Accounts
  • Normalized access request process in order to save manpower and resources for the customer
  • Created step by step guide to using DPAS program
  • Review, create, and compile documents for new accounts while updating current accounts
  • Manage new, updated, and deleted accounts on SharePoint
  • Created 425 new DPAS accounts while updating 730 existing accounts per year
  • Help standardize 85,000 assets in program
  • Updated accountable record for last inventory date for 7,700 vehicles
  • Upheld standard of military contractor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and efficiently
  • Improved operations through consistent hard work and dedication.
  • Prepared variety of different written communications, reports and documents.

Administrative Assistant/ Receptionist

First Command Financial Services
05.2014 - 04.2018
  • Prepare necessary paperwork for insurance and investing company
  • Created step-by-step guide to filling out paperwork
  • Ensure compliance protocol is maintained and confidential information is secure at all times
  • Experience collecting, analyzing, and entering data into company program
  • Follow up on paperwork to ensure completion
  • Answer office phones and greet clients
  • Coordinating advisor schedules while scheduling and rescheduling appointments.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Edited documents to improve accuracy of language, flow and readability.
  • Offered technical support and troubleshot issues to enhance office productivity.

Teller/ Back up Head Teller

Regions Bank
07.2011 - 03.2013
  • Handle cash deposits, payments, and cash withdrawals from both business and personal accounts
  • Balance drawer every night
  • Handle tens of thousands of dollars while ensuring security protocol at all times
  • Assisted customers in both lobby and drive up
  • Successfully screened clients for potential account needs
  • Follow safety protocol for both opening and closing the branch.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Prepared variety of different written communications, reports and documents; including schedules and audit documentation

Education

Bachelor of Arts - English

University of Maryland Global College
03.2018 - 05.2022

Associate of Arts -

Jackson College
08.2011 - 05.2013

High School Diploma -

Michigan Center Jr/Sr High School
08.2004 - 05.2008

Skills

Proofreading

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Additional Information

  • Break in job history from 2018-2019 is due to having a child
  • Break in job history from 2021-current is due to relocating and having another child

Accomplishments

  • Graduated with Honors with Bachelor of English, Minor in History in 2022
  • Published short story in anthology, Heart of the Season 2019
  • Featured in First Command's monthly company magazine for exceptional customer service
  • Participated in and passed 5 yearly compliance inspections

Interests

Avid Reader

Writing

Crafting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Author

Self-Employed
12.2019 - Current

Defense Property Accountability System Database Manager

Yakshna Solutions INC/ TTC INC.
09.2019 - 05.2021

Bachelor of Arts - English

University of Maryland Global College
03.2018 - 05.2022

Administrative Assistant/ Receptionist

First Command Financial Services
05.2014 - 04.2018

Associate of Arts -

Jackson College
08.2011 - 05.2013

Teller/ Back up Head Teller

Regions Bank
07.2011 - 03.2013

High School Diploma -

Michigan Center Jr/Sr High School
08.2004 - 05.2008

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