Nihal Kamal

Monthly BIN list Update(Scope: Compliance)

Mainly to integrate with 3rd party provider to be able to update the database with the right BINS data and apply the sanction prevention for any BIN issued from a sanctioned entity.

Receive Data from the Banks (Scope: Risk and compliance)

Managing program where we establish SFTP with our banks from acquirer or issuer side to eneable the secure transfer of files as per the policies and procedure 

API gateway project (Scope: digital banking)
The main purpose of this project is to expand the bank financial services to the community as a service model with banking as
service model and open banking

KYC Smart wallet (Scope: digital banking)
The main objective of this project is to implement a form that avails to non CIB customers’ - through the CIB public website – a mean to update
their smart wallet’s KYC data .This form will follow the same technical and functional constrains applied on the digital portal.

CRM module change requests to ensure customer satisfaction (scope: consumer banking)
The purpose of this project is to reduce TAT and increase customer satisfaction through one-day processing of info and minimizing the loan cycle
Atomization of the process and decreasing the head count which lead to more profitability and less human error Within the project scope there were several CBE mandates that were fulfilled

Whistle blowing (Scope: Compliance)
The main objective of this project is to implement a form with a workflow that systematically handles reporting illegal practices while
protecting the reporter’s identity and keeping it anonymous while providing a secure mean of communication to report any unacceptable
behavior to encourage employees or any other stakeholders to escalate and report any incident or illegal behaviors. This form will follow the
same technical and functional constrains applied on the digital portal.

Hyperion technical Upgrade (Scope: Budget)
The purpose of this project is to upgrade the EPM software(oracle) to the latest version while provisioning new production servers and move the database to the bank cluster in order to achieve better performance

HP (Scope : Network)

• Managing Organic Growth services requests
• Implementing new cascaded site applications and network perspectives.
• Upgrading Normal IVR to Natural language IVR

Pure cloud contact center global rollout Philip Morris  (Scope : Network)

• Planning and Implementing Contact Center in Sofia Bulgaria.
• Monitor and control P&L
• Ensure invoicing at accurate time
• Revising PO and SOW
• Complete Bid to build activities
• Complete Handover to operation

Customer Services Manager for PMI to ensure continuity of business and customer satisfaction during operation

G-Wan Solution for MOFA UAE (Scope: Network)

• Planning Implementation and intervention for more than 70 sites around the globe.
• Ensure successful migration and the availability of all stakeholders.
• Directing the field engineer throughout the migration which takes around 8-10 hours.
• Ensure ATP and UAT are completed and logs are (Other projects to be identified upon request)

Other Projects managed can be discussed if needed