Human Resources professional with 17 years of experience in talent acquisition, employee relations, benefits administration, and compliance. Adept at fostering a positive workplace culture, streamlining HR processes, and ensuring legal compliance. Passionate about driving employee engagement and organizational success.
Overview
15
15
years of professional experience
Work History
Human Services Specialist
21st Theater Sustainment Command
11.2023 - Current
Serves as an advisor to the Commander HQ 21st TSC, subordinate MSC Commanders, Staff Officers, and civilian managers, applying technical expertise in overseeing and processing personnel actions
Assist in reviewing new policies and requirements and prepares written technical procedures using own technical knowledge to ensure the best product for the Command and Staff
Advises managers on recruitment strategies for US and LN vacancies, sources, and special programs that emphasize affirmative action to attract highly qualified candidates to the federal workforce
Recruitment is sometimes complicated by the fact that there are few qualified candidates in the labor market
This requires the specialist to be creative and innovative in developing outreach techniques to locate a pool of high-quality candidates
Assists managers with job analysis and Strategic Recruitment Discussions (SRD) received from the Civilian Personnel Advisory Center (CPAC)
Assists in developing short and long-range staffing plans to forecast mission requirements; assesses employee turn-over patterns and reviews technological changes and local labor market conditions to provide advice to managers on future staffing strategies
Assists managers with waivers such as 180-day, 2-year CONUS, advanced in-hiring (superior qualifications), military spouse preference (MSP) bypass, etc
Aids management concerning overseas specific HR processes such as tour extensions (OTEX), functional community requirements, curtailment requests, permanent change of station (PCS) orders, early return of dependents (EROD) orders, renewal travel agreement (RAT) etc
Provides advice, resources, and assistance in the areas of discipline, adverse actions, grievances, performance management and recognition, employee counseling, and related functions
Coordinates with various CPACs to ensure Labor Management Employee Relations (LMER) is available to provide technical assistance and guidance to managers on the solution
Assists and instructs management to prevent future similar situations
Coordinates the compilation of data for command evaluation efforts, analyzes, and develops recommendations for corrective actions
Serves as an advisor on issues related to position management and classification
Provides management with insight in establishing organization structures that are efficient, cost effective, support desired grade levels, and facilitate career development
Relates position classification to the management process, manpower issues, and other human resource programs
Works with management to ensure that position descriptions accurately document duty assignments, contents are adequate for the purpose of evaluation and proper allocation to title, series and grade
As required assists managers and CPAC classifiers in the preparation of positions in accordance with OPM guidelines
Coordinates with various CPACs to implement classification actions
Create and track Permanent Change of Station (PCS) and Temporary Change of Station (TCS) orders for 21st TSC civilian employees
Prepares PCS orders in accordance with the Joint Travel Regulations (JTR)
Advises incoming employees as necessary regarding all aspects of the civilian PCS process
Provides pertinent information and guidance to employee on all matters pertaining to PCS orders to include review of entitlements, initial orders, and subsequent revisions/modifications
Ensures all related entitlements and authorizations in conjunction with PCS orders are thoroughly briefed to personnel, accurately reported and in accordance with pertinent regulations (e.g., JTR, Financial Management Regulation (FMR), etc.)
Ensures higher and command level directives are adhered and coordinates directly with travelers, directorate leadership, the finance office and DFAS as applicable until completion of PCS order claims
Coordinates with the CPAC staffers on recruitment for positions and various types of appointments and their appropriate application in both the competitive and excepted services; and procedural and regulatory requirements governing the merit promotion process
Assists managers in developing, prioritizing, and/or weighting skills such as writing crediting plans, etc
Used to rate/rank candidates in both internal and external competitive placement actions (referral lists)
Uses a variety of standardized internal/external recruitment strategies to aid in strategic recruitment planning and to advise on position career patterns
Seeks advice and assistance and/or coordinates with CPAC staff, as required
Provides guidance on policies, procedures, and requirements in support of Performance Management System
Monitors and reviews the timely submission of performance evaluation of all U.S
Employees assigned to HQ 21st TSC
Instructs and guides managers and supervisors on the completion of the performance evaluation for subordinate employees
Supervisory Administrative Management Specialist
Norfolk Naval Shipyard
01.2023 - 11.2023
Served as the code 1102 Supervisory Administrative Management Specialist
Supervises assigns staff that includes four GS-0301-09 Administrative Management Specialists
Evaluated the work performance of subordinates, approves leave, recommends performance standards and ratings, gives technical advice on administrative functions
Responsible for the oversight of administrative work for assigned departments consisting of roughly 5,500 civilians, the end strength of which is continuously fluctuating and increases annually
Reviewed and authorized RPAs related to internal and external hiring process
Researched, reviewed analyzed and interpreted OPM, DOD, and NAVSEA's policies that impacted personnel daily
Developed and promulgated administrative procedures and proper coordination for implementing programs such as the Leave Transfer Program, Performance Management Program, Sick Leave Program, new employee processing, pay and leave issues, medical evaluations, safety glasses and shoes, timekeeping, travel, parking, leave without pay (LWOP), and advance leave
Serves as the principal liaison between the servicing Human Resources Offices (FLTHRO) and OCHR-Norfolk) for external recruitment, merit promotions, and the development of Superior Qualification Letters (SQLs) and other matter relating to Shipyard programs
Reviews personnel action documents for accuracy prior to submission through MODERN/DCPDS, SAEM, TWMS, and Staff Man
Advised management on matters pertaining to selection panels, selection criteria, interview questions, and methods of making selections for Wage Grade (WG) and General Schedule (GS) positions
Served as a point of contact for the Equal Employment Opportunity (EEO) office when questions arise regarding selections or dismissals
Served as the principal advisor on matters related to ceiling distribution and control
Prepared charts, graphs, and reports reflecting onboard versus ceiling used to determine if requests to fill positions will be approved
Coordinated all personnel actions through Fleet HRO and OCHR in areas such as civilian personnel policy development, personnel regulations procedures, employee relations, performance management, training, civilian pay, and other related matters
Ensured information such as justifications, position and job description numbers, and organizational data was accurate
Advised management on the Integrated Staffing Plan (ISP) and industrial Process Instruction (IPI) regarding proper ceiling levels and conforming to approved organization and position management standards
Directed the maintenance of records, statistics, and data related to personnel hiring such as vacancies, grade levels, and ceiling distribution
Human Resources Specialist
U.S. Army Center for Initial Military Training
08.2021 - 01.2023
Served as the Human Resources Specialist for the U.S
Army Center for Initial Military Training
Served as the action officer and advisor to the Director on human resources (HR), providing advice and technical guidance to servicing organizations concerning matters relative to the civilian workforce, management relations such as the Defense Performance Management Appraisal Program, incentive awards, and other Civilian Programs
Reviewed position descriptions and advised managers with preparation of PDs, assuring that they are adequate for classification purposes
Ensured all necessary technical work was completed prior to submitting personnel actions to the Civilian Personnel Advisory Center (CPAC) for processing
Prepared and submitted Auto NOA tickets for personnel actions and monitored, tracked, and advised management of the status on those actions
Supports organizational policy and procedure development related to human resources or administrative issues
Researched HR laws, policies, regulations, and reference material; analyzes information; and recommends possible action
Wrote and presented statues on special studies and reports
Assisted in the execution of civilian awards programs in accordance with Army Regulations, Command Policy, and organization guidance
Monitored and tracked award nominations, reviewed appropriate forms for accuracy and completeness
Advised management officials and supervisors on appropriateness, preparation, and type of award, following regulatory requirements and policy interpretations governing their use
Ensured awards were added to the employees' electronic records, and that the award packets were archived in the organization's electronic filing system according to the regulation
Served as the Automated Time and Attendance and Production System (ATAAPS) Manager, ensuring all civilian employee labor is concurred and certified
Assisted staff on all ATAAPS questions and issues
Maintained communication with the Civilian Pay Customer Service Representative and Headquarters Training and Doctrine Command (HQ TRADOC) to avoid or solve any ATAAPS discrepancies
Coordinated and validated documents necessary for certifying rights to supervisors and alternates
Processed and completed routines and complex reports; conducted data queries from automated civilian HR information systems, such as Defense Civilian Personnel Data System (DCPDS) and Business Objectives Xi (BOXI), as required and served as point of contact for access to personnel automated systems for USACIMT
Responsible for reviewing civilian Table of Distribution and Allowances (TDA) changes against strength reports, research differences and initiates action to have associated databases corrected
Provided staff advise and consultation on employee development, classification, recruitment, placement programs, performance management, and related HR management programs
Participated in fact-finding to resolve specific problems and issues and preparation of guidance on such matters as HR solutions and performance management
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Administrative Support Specialist
Directorate of Public Works, Administration Section
06.2020 - 08.2021
Company Overview: This is a federal job
Served as the administrative support specialist for the DPW Administrative Branch for the Director of Public Works
Performed a variety of duties related to the management of administrative and personnel services programs for the DPW
Served as the principal advisor to the Director, Directorate Heads, and their subordinates in the areas of support services, administration, civilian personnel policies, management advisor, document control, logistics, security, safety, and a variety of other administrative matters
Provided applicable guidance and instructions to divisions
Served as a liaison for civilian and military personnel matters
Aided in the interpretation and application of personnel management policies and procedures by maintaining a close working relationship with the Adjutant General and Civilian Personnel Advisory Center
Maintained records to ensure civilian performance ratings and military efficiency reports completed by the DPW are completed in accordance with regulatory guidelines
Coordinates all manpower activities with Directorate of Resource Management
Assisted all DPW supervisors by preparing position descriptions according to their needs
Recommended counseling methods and options to DPW supervisors concerning labor management problems and situations
Assisted with ensuring all time and attendance being concurred and certified within ATAAP and manually input in the Defense Civilian Pay System (DCPS)
Serves as the Directorate Security Manager and the Trusted Agent Security Manager (TASM)
Also managed and verified all background checks in the Joint Personnel Adjudication System (JPAS), as well as DISS
Verified information in the Defense Eligibility Enrollment Rapids System (DEERS), prior to issuing contractors a Common Access Cards (CACs)
Assisted with the duties as the organization Security Officer, OPSEC, and the Anti-Terrorist Officer
Worked with the Civilian Personnel Advisory Center (CPAC) on all manpower, administrative, and personnel issues
Analyzed, prepared, and executed Human Resources policies, programs, and reports
Identified long and short-range civilian and contractor personnel strength management trends and recommendations
Provided technical advice, guidance, and oversight regarding a wide variety of Human Resource programs
Developed and implemented analytical techniques and systems to evaluate the Directorate of Public Works (DPW) improvement and work execution initiatives
Analyzed and assisted management with information to develop program administrative reporting, including system specifications, data gathering, and analytical techniques
Prepared reports that present findings and recommendations for improvement and follows up to ensure the effectiveness of improvements made
This is a federal job
Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
Reduced operational costs by negotiating contracts with vendors and suppliers for better pricing and terms.
Supported executive staff in travel arrangements including booking flights, accommodations, transportation services, as well as planning conference itineraries.
Improved team productivity with organization of regular staff meetings and accurate minute-taking.
Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Contributed to increased meeting effectiveness by preparing agendas beforehand while documenting and distributing minutes afterward.
Assisted in preparing detailed reports for management, enabling informed decision-making.
Supported the company''s growth by conducting thorough research on industry trends, analyzing competitors'' strategies, and providing actionable insights to inform decision-making processes.
Improved document management with implementation of digital archiving system, making retrieval more efficient.
Fostered a collaborative atmosphere by acting as a liaison between departments to ensure timely delivery of information and resources.
Provided comprehensive administrative support to executive team, facilitating their focus on strategic tasks.
Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
Maintained high levels of confidentiality, handling sensitive information with discretion and integrity.
Supported HR activities, contributed to smoother recruitment and onboarding process.
Increased customer satisfaction by providing prompt and accurate information to inquiries.
Consolidated financial reports for budget tracking purposes, ensuring fiscal responsibility across departments.
Assisted in the onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
Reduced expenses, negotiated with suppliers to secure cost-effective office supplies.
Streamlined data entry processes, ensuring accuracy and reliability of records.
Coordinated travel arrangements for executives, ensuring smooth and timely logistics for all business trips.
Implemented new scheduling system to optimize appointment setting, reducing conflicts and enhancing service delivery.
Facilitated communication between departments, improving overall workflow and efficiency.
Optimized resource allocation through regular inventory assessments resulting in cost savings without compromising quality or functionality.
Maintained a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
Enhanced digital security measures, contributed to safeguarding against data breaches.
Organized company events and meetings, ensuring they were executed flawlessly and within budget.
Contributed to company growth by identifying areas of improvement within office procedures, recommending changes, and implementing new strategies.
Enhanced office efficiency by streamlining filing systems, resulting in easier access to critical documents.
Developed and maintained comprehensive database for tracking project progress, facilitating on-time completion.
Optimized office space usage, arranging layouts that fostered better work environment.
Managed incoming and outgoing correspondence, maintaining confidentiality and timely responses.
Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Handled incoming and outgoing mail.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Scheduled meetings booked meeting rooms and prepared meeting agendas.
Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Volunteered to help with special projects of varying degrees of complexity.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Performed research to collect and record industry data.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Transcribed and organized information to assist in preparing speeches and presentations.
Human Resources Supervisor
Joint Base Lewis McChord, Directorate of Personnel and Family Readiness
03.2015 - 06.2020
Served as the interim Retirement Services Officer (RSO) and the retirement services program manager for the installation Adjutant General/USAG Director of Human Resources and the Commander's representative for the assigned geographical area established in AR 600-8-7
Maintains awareness of on-going proposed changes with legislation and any law relating to the Retirement services program
Analyzes the Department of the Defense Instructions (DODI) and ensures the proper implementation of those polices are provided down to retired Soldiers their families, and survivors in the geographical area
Serves as the section manager in the Joint Base Lewis McChord (JBLM) Military Personnel Division
Aids Warriors and family members in transition
Plans, ordinates, facilitates in-progress quality control measures, and directs the subordinate leaders on guidance and proper procedures in the Retirement Services Office
Coordinates and oversees the preparation of the annual Retiree Appreciation way, which services over 2,500 retirees statewide
Performs a wide variety of personnel services for pay using the Defense Information Systems Agency (DISA), the Defense Finance and Accounting Services System (DFAS), and the Installation Support Modules System (TRANSPROC)
Collaborates with public and private sectors to assist with decision making
Schedules and conducts conferences and briefings for Soldiers and their families
Works closely with the Department of Veterans Affairs and the Survivor Outreach Services with preparing Dependency and Indemnity Compensation packets (DIC) and Survivor Benefits Annuity packets (SBP)
Conducts audits of retirement files which requires a complete knowledge of numerous regulations to ensure accuracy of data used in the preparation of various actions related to military personnel functions
Prepares Combat Related Special Compensation (CRSC) packets for retirees after retirement
Assists customers with the Defense Enrollment Eligibility Reporting section (DEERS) and Casualty Assistance
Request DD214 records for retirees by using the National Personnel Records Center (NPRC) serves as an active member on the installation Retiree Council
Proficient in Microsoft office programs such as Word, Excel, Power-point, and Access
Answers phones, greet customers and additional duties as assigned
Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
Developed strategic HR initiatives aligned with company goals for improved overall performance levels.
Successfully mediated workplace disputes; preserving strong working relationships among team members.
Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
Developed comprehensive benefits packages to attract and retain top talent within the organization.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Implemented performance management systems to improve employee productivity and job satisfaction.
Directed and controlled 401K, medical, dental, and vision benefit packages.
Assisted in creating a diversity-focused hiring strategy to promote an inclusive workplace culture.
Facilitated open communication channels between employees and management, promoting a positive work environment.
Liaised between multiple business divisions to improve communications.
Championed wellness initiatives as part of a broader focus on improving employees'' quality of life at work.
Evaluated employee compensation structures to maintain market competitiveness while adhering to budgetary constraints.
Enhanced employee retention by developing and implementing effective onboarding programs.
Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
Supported organizational growth by actively participating in the recruitment and selection of top talent.
Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
Streamlined HR processes for increased efficiency and reduced administrative workload.
Implemented succession planning measures to ensure smooth transitions during times of change or turnover within the organization.
Structured compensation and benefits according to market conditions and budget demands.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Oversaw hiring, staffing, and labor law compliance.
Updated HR database with new employee information, changes in benefits, and other details.
Answered employee inquiries regarding health benefits and 401k options.
Prepared new hire letters, employee contracts, and corporate policies.
Organized company-wide events designed to boost employee morale.
Managed benefits enrollment by answering questions and aiding employees with login details.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Distributed employee engagement surveys to identify areas of improvement.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Recruited top talent to maximize profitability.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Discovered and resolved complex employee issues that affected management and business decisions.
Instructed senior leaders on appropriate employee corrective steps.
Fostered positive work environment through comprehensive employee relations program.
Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Reduced process gaps while supervising employees to achieve optimal productivity.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Created and implemented forward-thinking initiatives to improve employee engagement.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Human Resources Specialist
Department of the Army, Cadet
11.2009 - 09.2015
Served as the Human Resources Technician/Section Chief S1 for Georgia Military College
Served as the key point of contact and continuity to the Professor of Military Science (PMS) regarding the administration of the Cadet ROTC program at the Battalion/School
Prepares enrollment and contract documents for students enrolling in the basic and advanced courses to include requesting transcripts on new individuals interested in pursuing ROTC and ensuring GPA criteria meets standards
Prepared Accessions, Leadership Development and Assessment Course (LDAC), Cadet Practical Field Training (CPFT), Cadet Troop Leader Training (CTLT), Cultural Understanding and Language Proficiency (CULP), commissioning and scholarship packets
Responsible for personnel accountability, record maintenance uploading OMPF information into the interactive Personnel Electronic Records Management System (IPERMS), assisted Cadets with waiver packets and/or consolidated Cadet Actions as required including medical review and medical determinations
Maintained oversight over the preparation, maintenance and destruction of forms, letters and files required for Cadet Administration
Maintained oversight over the preparation and submission of the Cadet Command Information Management System (CCIMS) data and Cadet Administration
Processed all Brigade reports in a timely manner
Obtained and processed all fingerprints for Cadets using Livescan and processed extensive security background investigation requests using the Personnel Security Investigation System (PSIP) and the Joint Personnel Adjudication System (JPAS)
Performed personnel functions and provided services in support of Military Cadre personnel actions to include making travel and lodging arrangements, certification of travel and preparing travel vouchers in the Defense Travel System (DTS)
Responsible for processing evaluations, awards, promotions, and other administrative duties as assigned
Compile and produce various report using Microsoft office word, excel, and PowerPoint
Receives visitors, answer phones, mail distribution and filing
Education
MBA - Business Administration
Columbia Southern University
05-2018
DBA - Business Administration
Walden University
Minnesota
08.2026
Skills
Effective Written Communication
Client needs assessments
Interviewing skills
Multicultural competence
Timeline
Human Services Specialist
21st Theater Sustainment Command
11.2023 - Current
Supervisory Administrative Management Specialist
Norfolk Naval Shipyard
01.2023 - 11.2023
Human Resources Specialist
U.S. Army Center for Initial Military Training
08.2021 - 01.2023
Administrative Support Specialist
Directorate of Public Works, Administration Section
06.2020 - 08.2021
Human Resources Supervisor
Joint Base Lewis McChord, Directorate of Personnel and Family Readiness
03.2015 - 06.2020
Human Resources Specialist
Department of the Army, Cadet
11.2009 - 09.2015
DBA - Business Administration
Walden University
MBA - Business Administration
Columbia Southern University
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